"As a responsible corporate citizen, we are passionate about serving our customers and communities and are committed to building a great workplace and a better world."
- Bill Meaney, President and CEO
Taking CARE is a platform of global strategies and initiatives that expresses our commitment to live by our core values and put them into action every day and in everything we do – from the safeguards we take to protect our customers’ information, to the way we empower employees, serve our communities and protect the environment. By Taking CARE, we hope to be a supplier, employer and neighbor of choice.
Mountaineers are deeply committed to the company’s mission, our customers, their communities and to each other. We value our employees above all and are creating a workplace where they can thrive.
With thousands of facilities around the world, there are many places we call home. We respond to urgent needs in our communities and work to better people’s lives by protecting and improving access to information and public treasures.
We recognize the importance of environmental stewardship and continuously seek new ways that we, and our customers, can reduce our footprint and have a positive impact on the environment.
We believe that every individual – every company – has the right to information protection, security and privacy, and we continually invest in best-in-class security and technology solutions.
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We protect our customers’ information as if it were our own.
Total Customer Satisfaction
We deliver what our customers expect, when they expect it.
We communicate in an open and truthful way that is constructive and respectful.
We are always honest and never compromise our Core Values.
We each hold ourselves personally responsible for our actions, commitments, and results.
We are alert to opportunities and problems and act with a sense of urgency.
We work in teams to accomplish far more together than we could as individuals.