This AIIM webcast, featuring guest speaker, Dan Elan, Vice President with Industrial Magic reveals how information capture of customer data is the key to improve profitability, relationships, and retention. During this webinar, he’ll illustrate how businesses able to respond quickly to customers with well documented information can avoid revenue and profit leakage and reduce customer service operational expenses — while also retaining and growing business with hard-won customers. Learn how you, too, can capture this critical customer data to strengthen your customer ROI. Register today.
Event Details:
It is no surprise that excellent customer service is directly linked to your ability to provide customers (and prospects) the goods and services they want and being able to do so with ease. If you are like most companies, transaction integrity and knowing exactly what your customer’s experience has been is vital to maintaining a great relationship and, ultimately, grow your business.
In this webcast, we’ll reveal how information capture of customer data is the key to improve profitability, relationships, and retention. We’ll share real world examples of companies that have created centralized access to their critical customer information (in digital and physical form) enabling them to:
- improve profitability, retention and the overall business relationship
- successfully manage customer inquiries
- eliminate confusion and misunderstanding
- decrease the length and number of customer service calls & service costs
Businesses able to respond quickly to customers with well documented information can avoid revenue and profit leakage and reduce customer service operational expenses — while also retaining and growing business with hard-won customers. Register today to learn how you, too, can capture this critical customer data to strengthen your customer ROI.
Dan Elan, Vice President, Industrial Magic
Helene Fox, Solution Development Executive, Iron Mountain