Secure Media Management

Offsite Tape Vaulting Drives Efficiencies, Enhances Control and Improves Audit Readiness

Safeguarding your organization's information with:

• Media management best practices and innovative security technologies that protect backup tapes as they move from your location to our vaults
• Advanced tools to track chain of custody as media moves between handlers and locations
• Formalized, auditable workflows that help prove compliance throughout the process

All of which are available from the Iron Mountain Offsite Tape Vaulting service.

The Evolving Challenges of Information Management

With greater emphasis on enhancing privacy and security, meeting compliance regulations and proving chain of custody, the rules of offsite tape storage practices are undergoing significant change. To meet these emerging demands, you have likely found the need to implement access policies that account for larger volumes of media and exercise greater control over the movement and storage of your tapes. And of course, you need to achieve these goals while ensuring that all processes are executed as efficiently as possible.

• For example, as information volumes multiply exponentially, you will have to manage data growth while providing access to information across formats and locations.
• At the same time, it's important to gain greater control over tape media to ensure it is secure when being transported, and to prove that offsite tape storage complies with governing policies during audits.
• What's more, you must also refine and strengthen tape and media management processes to drive greater efficiencies and cost savings.

And as your policies evolve, Iron Mountain can help you put a program in place that is tailored to your unique needs and supports the ongoing security of your media.

Offsite Tape Vaulting from Iron Mountain

A proven, reliable method of efficiently and effectively protecting the business-critical information your company stores outside its walls, the Iron Mountain Offsite Tape Vaulting service secures your data by putting it offsite, offline and out of harm's way.

It does so by leveraging the following core capabilities:

• Best practice security measures that safeguard tape and other media both in transit and at rest
• A web-based user interface and around-the-clock support that make backup tapes readily available for recovery whenever the need arises
• Audit support that enables media to be tracked as it moves from your site to an Iron Mountain facility, and provides the reporting capabilities needed to prove chain of custody

"The Iron Mountain Offsite Tape Vaulting service has simplified my role as operations manager to Blue Cross of Massachusetts and eliminated concerns about the safety and security of our media inventory." Paul Murphy, Operations Manager to Blue Cross Blue Shield Massachusetts, HP

Key Features of Offsite Tape Vaulting

Our Offsite Tape Vaulting service delivers a wealth of features that work together to help you effectively move your backup media to one of our secure locations, develop firm access and control policies, prove chain of custody and compliance during audits and promote efficiencies without sacrificing security or peace of mind.

The key features of Iron Mountain Offsite Tape Vaulting include:

• Secure, environmentally controlled vaults, each of which is supported by a fault-tolerant IT infrastructure
• SecureSync® portal, our online media management application
• A fleet of specially designed transport vehicles equipped with our InControl® solution
• Secure, auditable transactions that leverage our Personal Identification Number (PIN) Verification Process
• 24x7 emergency response services

Media Vaults Li ke No Other

At Iron Mountain, we design and maintain facilities with strict temperature, humidity and air quality controls. All of our facilities also employ industry-leading security measures, including:

• Placement outside areas of high crime, natural disasters and other hazards
• Strict, appointment-only visitor policies that require an Iron Mountain employee to be present at all times
• Sole-occupant buildings
• Access controls, including multiple security checkpoints
• Advanced fire suppression systems that meet or exceed National Fire Protection Association (NFPA) standards
• Close proximity to local emergency services
• Intrusion detection systems that are monitored by a central station around the clock
• Pre-screened, well-vetted, highly trained employees

Tracking from Point A to Point B

Knowing the location of backup tapes and the history of how they have been processed is critical to sound media management. Offsite Tape Vaulting leverages the SecureSync portal, our online media management application, to help you automate tape management between your locations and Iron Mountain facilities. With SecureSync, your organization can:

• Eliminate data entry
• Receive daily vault status reports
• Identify inventory and report discrepancies
• Generate audit reports to prove chain of custody
• Manage and update security lists to ensure that personnel changes are reflected in access rights
• Store restoration plans and procedures for easy updating and assessment

What Makes Offsite Tape Vaulting So Effective?

The Iron Mountain Offsite Tape Vaulting service leverages a network of people, facilities and processes to secure your media, including:

• The industry's widest footprint — more than 115 facilities in 39 countries across five continents
• 800+ customer service representatives providing around-the-clock support
• More than 45 million pieces of media handled per month
• Over $160 million invested to ensure all facilities meet our standards of excellence
• An over 30 year history of assisting customers with more than 2,000 large-scale regional disaster events and over 43,000 disaster recovery (DR) tests
• More than 900 vehicles customized for media transport

Safe Passage In Transit

Because your media must be protected from the elements while in transit as well as at rest, we have designed a fleet of customized vehicles that leverage environmental controls similar to those we employ at our facilities. In addition, all Iron Mountain vehicles come equipped with our InControl solution. This system protects your information in transit with patented security, comprehensive tracking and an auditable chain of custody. InControl also provides:

• Sophisticated alarm and theft control systems that utilize unique locking mechanisms
• Wireless scanners that transmit real-time data to the media vaults and help to eliminate errors
• Audit trails that document the flow of events for each transport engagement

Verified, Reliable Transactions

To help you further enhance the security of your media transfers with Iron Mountain, we include our PIN Verification Process in the Offsite Tape Vaulting service. PIN makes transfers with Iron Mountain more secure and reliable by:

• Electronically verifying the authorization of the individuals involved in a media exchange
• Ensuring that all exchanges occur in person
• Registering all activity in SecureSync for later review and auditing

Optional, On-Demand Services

You can enhance your Offsite Tape Vaulting program with any of the following services:

• Dedicated Transportation: Carries only your media in a dedicated vehicle.
• MediaCare™: Extends best practices to media in branch and remote office locations.
• Tape Library or Server Relocation: Manages the entire lifecycle of a relocation project.
• Disaster Recovery Support Services: Provides tape data recovery and DR plan testing and validation.
• Data Restoration: Gathers, organizes and restores data from records for litigation requests, compliance inquiries and more.

Offsite Tape Vaulting Workflow

Every time you schedule the transport of tapes from your location to an Iron Mountain facility — whether it's a single tape or a whole library — the process is subject to a rigorous, multi-step workflow that ensures all items are accounted for every step of the way. Our workflow leverages a check-and-balance methodology that continually validates that the right steps are being executed in the right manner, helping us better protect your media and enhance chain of custody.

For example, as tapes travel between your location and our facility, their progress is logged in the InControl solution, which enables you to keep tabs on the movement of your tapes — including when they are loaded into transport containers and unloaded at their destination. Upon arrival, the contents of the transport container are confirmed and your tapes are vaulted following best practices for media storage. And, should you need your media at anytime, you can request it through the SecureSync portal and organize a quick delivery to your specified location.

Support Where and When You Need It

We pride ourselves on being there whenever and wherever you need our help. That's why Offsite Tape Vaulting ensures that all customer calls, regardless of time or day, are answered by a live, fully trained customer service professional. And because we recognize the importance of working with the people who know your organization and its processes the best, our centralized service can coordinate with local teams to give responsive, in-area support when needed. In addition, we leverage a sophisticated tracking system to manage all service requests and ensure a quick resolution.

Practical advice. ServiceS. a coMPlete Solution.

Today, offsite tape storage programs must address emerging challenges, meet compliance guidelines and foster efficiencies. With the Iron Mountain Offsite Tape Vaulting service, you benefit from practical advice and robust capabilities that help you meet these challenges — while enabling you to leverage the industry's largest network of storage facilities and time-tested media management best practices.

Offsite Tape Vaulting combines a host of capabilities into a comprehensive offering that helps you:

• Protect and track media while in transit and at rest
• Identify and acquire the tapes needed to recover from a disaster or disruption
• Respond to compliance audits
• Strengthen chain of custody
• Reduce the risks and costs related to mediamanagement

What's more, Offsite Tape Vaulting exemplifies Iron Mountain's unique ability to provide you with practical advice for all of your data protection needs, helping you effectively and efficiently address your organization's evolving information management challenges.

745 Atlantic Avenue Boston, MA 02111 800 899 IRON (4766)

ironmountain.com

about iron Mountain. Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. Founded in 1951, Iron Mountain manages billions of information assets, including backup and archival data, electronic records, document imaging, business records, secure shredding, and more, for organizations around the world. Visit the company Web site at www.ironmountain.com for more information.