The UPS Stores

Topics: Small Business


Hi, I'm Don Pollard, I'm the owner of the UPS store in Chester, New Jersey. It's really a great community in the sense that we have a mix of small businesses. We like to make sure when our customers walk out the door they just don't think that they shipped a package or shredded their documents, they say “wow, that was a great experience”.

You know in the past, we had one of those little $90 shredders, and after about the fourth time around it burned out the motor and that was it. You know I felt that we needed to bring something in that was more of a professional and large scale shred opportunity, and that's what I saw in Iron Mountain. Customers can come in at any time and bring in any amount of shredding. We have a bin here, it's a secure bin, it's locked, only the driver can open it when they come. We take their documents, that's taken to a plant, it's turned into a pulp and recycled. Not only are peoples documents securely destroyed forever, but it's also good for the environment.

We've had accountants bring in shredding, we've had law offices bring in shredding, and then we have individuals. It's really a wide variety. I think there's a commonality amongst all these customers when they come in, and that is that they really want to securely shred their documents. They are concerned about identity theft, they're concerned about putting it out in the trash. We don't really do shredding, we do secure document destruction.

People want to take their documents somewhere where they trust the people are going to shred them. Having UPS in our name helps with that trust factor. That's a company that's widely respected and trusted. Also the fact that we know our customers, we're local in the community. Thirdly, we are partnering with Iron Mountain, they really are well known. They've been well established in this industry, they are the leader, and they're a well recognized brand name. When we take our documents and we turn them over to Iron Mountain to shred, I really don't have anything to worry about in terms of any of that information getting out into the public. I find that working in Iron Mountain, they know me, they know my business. They give me great customer service. We're a small business, we can relate to small businesses.

This video was produced by Iron Mountain Management, LLC (“Iron Mountain”) and all shredding services are provided by Iron Mountain. This video reflects the opinion of an individual The UPS Store® franchisee and is not intended as a promise of what you should expect. Neither The UPS Store, Inc. (“TUPSS”) nor The UPS Store® franchise network are affiliates of Iron Mountain, and no sponsorship or endorsement is intended or implied. The UPS Store locations are independently owned and operated. Valid at participating U.S. locations. THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, AND WITHOUT ANY GUARANTEE OF COMPLIANCE WITH ANY LEGAL OBLIGATION. The marks “UPS” and “THE UPS STORE” are registered trademarks of UPS.

Child Guidance Resource Centers
Child Guidance Resource Centers

Child Guidance Resource Centers (CGRC) is a private, non-profit organization that brings behavioral health and education services to children, young adults, and families across four counties in Pennsylvania. With over 58 years of experience, CGRC delivers quality care to thousands of local patients a year and offers 20 unique therapeutic programs for both children and adults.