Disaster Recovery as a Service (DRaaS) for Mobile Devices

Topics: Cloud Backup | Data Archive

When creating a disaster recovery plan, it's important to consider your employees' mobile devices.

For years, IT managers resisted the bring-your-own-device movement, certain that this access free-for-all would compromise enterprise security. Now, ironically enough, they're realizing that these same devices can lend considerable strength to their data management strategies.

Disaster Recovery, Reconsidered

Imagine that a disaster hits your main office. The servers are underwater or threatened by fire, and the office will likely be closed months. What's your first step?

If you have a disaster recovery plan, all of your critical business data is protected by server backup to an offsite backup location. So, depending on your service-level agreement (SLA), your new servers could be fully loaded with copies of your enterprise data in four, 24 or 48 hours.

A Cloud with (Mobile) Benefits

But this step takes you only halfway. Where are your employees going to work? Well, if your employees have mobile devices that securely connect to your office's servers, they can work from home, or from any connected place of their choosing.

These mobile laptops and smartphone are full of documents, spreadsheets and contacts that can help your enterprise clients work more flexibly, and from wherever they see fit. However, all of that critical data they're carrying through coffee shops and airports should be backed up as part of both a cloud backup solution and a disaster recovery solution.

The technology supporting a mobile cloud strategy is known as Disaster Recovery as a Service (DRaaS). Using a DRaaS solution, an enterprise's clients can, after a disaster at the main office, continue working via their mobile devices. In addition to this big advantage, DRaaS programs can save resources and reduce hardware expenses when administered by a third party.

Tips for a Smarter DRaaS Shopping Trip

When you shop for a DRaaS partner, look for one that embraces a mobile work strategy. (And why not? These devices are already part of your workforce.) Here's a checklist of questions to ask a potential partner about its cloud-based DRaaS plan:

  • Timelines: How long will it take you to restore our data—not just to our servers, but also to all of our connected devices? The right answer involves the word "hours," not "days."
  • Resource savings: Can outsourcing our DR plan free up valuable server storage? IT personnel?
  • Consistency: Are your services ever offline because of upgrades or outages? Do you have routine system maintenance? (If the answer is "yes," make sure the parameters are defined in your service-level agreement.)
  • Customization: Can you meet the specific needs of our business category, and scale with us as we grow? Disaster recovery isn't one-size-fits-all, especially when mobile devices are involved.
  • On-site assistance: Can you send experts to our location, to assist with setup and/or troubleshooting?
  • Testing: Do you have a proven set of testing procedures, to ensure that data is properly archived and can be readily accessed?

Get backed up, get your information back, and get your employees back to work. With a strong server backup plan and a mobile work fleet, no disaster can keep your company down for long.

Do you have questions about data management? Read additional Knowledge Center stories on this subject, or contact Iron Mountain's Data Management team. You'll be connected with a knowledgeable product and services specialist who can address your specific challenges.


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