Service Level Agreement: an Outsourcing Checklist

Topics: Cloud Backup | Data Archive

When your company is outsourcing IT, it's important to have a service-level agreement (SLA) checklist for data management and disaster recovery.

A service-level agreement, or SLA, is a critical plank in building your enterprise's data backup and management strategy, especially when it comes to outsourced IT services.

The SLA determines the terms of the agreement with your service provider, including allowable downtime periods, data restoration timeframes, and provisions for system failure. It's like having a roof over your head. But you must be sure that when storms come, and rains lash at the eaves, you won't get soaked.

As any homebuilder knows, you need the right design and materials to ensure that your roof is reliably weatherproof. The same goes for constructing the optimal SLA for data protection, including disaster recovery and cloud backup infrastructure.


Related

Offsite Tape Vaulting
Offsite Tape Vaulting

Topics: Offsite Tape Vaulting

Your organization operates in a world where hardware malfunctions, human errors, software corruption, and man-made or natural disasters are an ever-present threat to your data. And you’ve probably invested significantly in backing up your data should one of these incidents impact your operations — but that’s only one part of the story.

Preserving the World's Heritage
Preserving the World's Heritage

Topics: Data Archive

Our charitable partner CyArk is out to digitally preserve world heritage sites like Mount Rushmore using 3D-laser scanners. To preserve these sites, they require a long-term, cost-effective solution for protecting and managing the data. Read this case study for the surprising answer to this important challenge.