Switching Fulfillment Companies: Make All The Right Moves

Topics: Marketing Fulfillment: Best Practices

How's your fulfillment operation doing these days? Well, if you can't generate robust reports, you don't trust the accuracy of your inventory process, and there's just physically no room to grow, it's time to think differently about your program.

If you already have a fulfillment vendor and you're unhappy with its performance, you can make a change. This also applies to firms with in-house fulfillment processes. When you outsource to an experienced fulfillment partner, its team can take on the heavy lifting and ensure a safe, secure and compliant move to your print and fulfillment's new "house."

Right Move #1: Create an organized checklist.

Your new fulfillment house should gather as much as it can about your business and its specific rules and requirements. In addition, an organized provider should supply you with a checklist and timeline. This makes it easy for you to provide information regarding inventory and data uploads, as well as any pertinent reports from your existing vendor.

Right Move #2: Avoid downtime.

A fulfillment provider with the expertise and resources to handle your complex fulfillment processes should be able to successfully schedule your move with no downtime. During this step, you and your new partner will identify if your move should occur in one or two phases.

Additionally, your new provider will work with you either to set up your new online content management system or to integrate your existing system into their technology, along with testing and verifying these systems. If your company uses digital print on demand, that capability will also be set up at this time.

Right Move #3: Get a little physical.

The physical move involves transporting existing collaterals from your previous partner to your new fulfillment home. While your previous partner may provide inventory counts, your new partner should also count all materials coming in, to verify and ensure the accuracy of your inventory from Day One of your new relationship.

Right Move #4: Deliver on the details.

Successful fulfillment partners don't just talk about great customer service—they deliver. A fulfillment move is the perfect litmus test to gauge how well your partner will provide customer service in the future. The relationship starts being built before and during the transition – and should continue to grow throughout the partnership.

Many real estate experts estimate that it can take between 60 to 90 days to buy and move into a new home. Moving to a new fulfillment partner can happen just as quickly or quicker—as long as you have an experienced partner committed to helping you lift the load.

Do you have questions about fulfillment service? Read additional Knowledge Center stories on this subject, or contact Iron Mountain's Fulfillment Services team. You'll be connected with a knowledgeable product and services specialist who can address your specific challenges.


Is Your Fulfillment Company Part of the Problem or the Solution?
Is Your Fulfillment Company Part of the Problem or the Solution?

Topics: Cloud Backup | Marketing Fulfillment: Best Practices

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