Track and locate cartons, quickly search for records and place an order for physical or digital copies right from your desktop.

The Iron Mountain Connect Portal

Your Online Records Management Connection

You keep your physical and electronic information for a good reason. Contained within them are the answers you need to drive your business forward. But if you can’t find them 24/7/365, the consequences can be significant.

What if you could…

  • Quickly access and manage your records and information management program right from your desktop?
  • Submit requests to retrieve specific information with a few clicks of a button, no matter the day, time, or delivery location?
  • Gain valuable insights into the health of your records and information management program?
  • Allow authorized employees to self serve and get what they need when they need it?
  • Track orders from anywhere using your SmartPhone?

Get Connected with Iron Mountain Connect™

You are in total control of your records and information management program with Iron Mountain Connect. With just a few clicks, you can manage your program online with ease and confidence. You’ll be able to search through your offsite inventory, locate what’s required to satisfy an internal or external request, and arrange for it to be quickly delivered to your desired location – no matter where or when.

You’ll also know who has access to your records. You can set access permissions based on criteria such as department or job role. You can also define field requirements so that users enter specific information about records sent to offsite storage in your own terminology. Helping you to quickly and accurately get what you need when you need it. 

This fast, user-friendly system enables you to most effectively communicate with us and with your authorized users when you need to. Whether you need to place an order to retrieve your records, have us pickup records, add new users, or report on program activity, costs, inventory, compliance, or track recently placed orders within Records Center or on your SmartPhone, Iron Mountain Connect is your one-stop shop. You are in control when you use Iron Mountain Connect.

Features of Iron Mountain Connect

There are several applications available inside to meet your dynamic program needs:

IM Connect Applications

Record Center – Your online, anytime connection to your records and Iron Mountain. No need to call or send an email again — Record Center let’s you do it all online 24/7. Use the Record Center to:

  • Find records you need fast with our innovative search technology
  • Place an order to retrieve your records
  • Request a pickup of your records
  • Order supplies

Retention Schedule – Streamline the adoption of your company's retention policy, ensuring compliance. Users can view the company retention schedule from one central location to govern the proper retention and disposition of records.

Report Center – Gain visibility into the performance of your records and information management program by accessing vital information for effective program control. A variety of reports are available on account activity, destruction eligibility, inventory, activities, and program cost.

Shredding Center - Your online connection to Iron Mountain and your compliant shredding activities.  You can monitor your shredding by visiting profiles and view your pending shredding order list at your convenience. You can also make shredding requests via the online shredding request form. Requests like adding a new location, closing an existing location, or changing frequency of service can be requested via Shredding Center’s online request form.

Escrow Management- Gateway to all your escrow management resources. Review account information such as deposit data and beneficiary enrollments, conduct escrow transactions, and view imaged documents. Improve critical response time with customer information at your fingertips

Manage Users – Control access to applications and  your records like you control access to your building and prevent information from ending up in the wrong hands. Flexible administrative functionality provides you with the ability to create, modify, and manage users and privileges across divisions, departments and locations, ensuring users access only appropriate information.

Iron Mountain® Mobile App – Save time by viewing your records management orders and tracking deliveries “on the go” from your mobile phone. Order Tracking is available for pickup, retrieval, permanent withdrawal, destruction, Image On Demand™, and X-ray on Demand orders. iPhone users can download Iron Mountain Mobile app from the Apple App Store, and Android phone users can download it from the Google Play app store. A valid Iron Mountain® Connect™ username and password are required to log on to the Iron Mountain® Mobile app.

Learn more about the features and benefits of Iron Mountain Connect: