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This course is designed for Desktop Support technicians and managers who support end users of the Connected® Backup for PC Agent and server data. It provides a comprehensive understanding of the Agent, enabling Support technicians to successfully manage Agent implementations and troubleshoot Agent difficulties. This course covers a subset of information from the Connected® Backup Subscription Service Training course.
This course is only offered on-site. It can be tailored to meet your specific needs. It is normally presented in two half-day sessions, to allow the maximum number of technicians to attend.
Topics:
- Connected Backup Terminology
- Data Center Configurations
- Agent Installations
- Agent Activities
- Account Management Website/MyRoam
- Support Center Navigation
- Reporting
- Bandwidth Throttling
- Account Management Activities
- Data Center Operations
- Archive Management
- Data Center Services
- Compactor
- Data Center Monitoring Tools
- Maintenance Procedures
Duration: 1 Day, delivered as two half-day sessions
Current Version: 8.x Connected Product Family
Please contact your Iron Mountain Sales Representative for on-site pricing & scheduling.
View a current course schedule
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Connected Subscription Service
