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IRON MOUNTAIN INFORMATION MANAGEMENT, INC.
Client-Software License Agreement
PLEASE READ THIS CLIENT-SOFTWARE LICENSE AGREEMENT (HEREINAFTER REFERRED TO AS THE "AGREEMENT") CAREFULLY. TO COMPLETE YOUR ORDER FOR THE CLIENT-SOFTWARE, YOU (HEREAFTER REFERRED TO AS "YOU" &/OR "YOUR") MUST ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT BY ELECTRONICALLY CHECKING THE BOX MARKED "I ACCEPT." THIS AGREEMENT GOVERNS YOUR USE OF THE IRON MOUNTAIN INFORMATION MANAGEMENT, INC. CLIENT-SOFTWARE AND ALL RELATED COMPONENTS AND/OR MODULES. IT IS STRONGLY RECOMMENDED THAT YOU PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORD, YOU MAY FIND A VERSION OF THIS AGREEMENT POSTED AT THE FOLLOWING URL HERE.
IF YOU CHOOSE TO REJECT THIS LICENSE AGREEMENT PRIOR TO YOUR USE OF THE PRODUCT, YOU SHALL NOT BE CHARGED A FEE OR YOU ARE ENTITLED TO A FULL REFUND OF ANY PREPAID LICENSE FEES. TO RECEIVE A REFUND OF PREPAID LICENSE FEES FOR PRODUCT(S) YOU NO LONGER WISH TO LICENSE BASED ON YOUR REJECTION OF THIS LICENSE AGREEMENT, YOU SHOULD CONTACT IRON MOUNTAIN AT: 120 Turnpike Road, Southborough, Massachusetts, United States, 01772
Definitions
"Licensed Product(s)" means the LiveVault® Client-Software as developed by Iron Mountain Information Management, Inc., a USA corporation (hereinafter referred to as "Iron Mountain"), in machine-readable form of the object code, associated modules, user documentation, user manuals, installation guides, training materials, Updates, Upgrades, New Releases, products and maintenance, ordered by You and provided by Iron Mountain while this Agreement is in effect.
"Update(s)" and/or "Upgrade(s)" means a subsequent release of a particular Licensed Product, which provides patches, fixes, modifications, error corrections or enhanced functionality and for which Iron Mountain does not charge a license or other additional fee to You for that Licensed Product.
"New Release(s)" means a Licensed Product with greater or different capability than the Licensed Products and for which Iron Mountain charges a separate and/or additional license fee.
License Grant & Restrictions
License Grant. The Licensed Product(s) are licensed only and are not sold to You. Iron Mountain hereby grants, and You accept, a non-exclusive, non-assignable, non-transferable, non-sublicensable, limited license to use the Licensed Products in machine readable form only, and to utilize the Licensed Product(s),by You, for Your individual use only, in accordance with the user documentation for the term indicated when You downloaded the Licensed Products from Iron Mountain's web pages and/or purchased the Licensed Products from Iron Mountain (hereinafter referred to as the "Term"). You may make one (1) copy of the Licensed Product(s) solely for backup purposes. You may use the Licensed Product(s) subject to the terms and conditions contained herein, and any use shall always remain subject to this Agreement.
License Restriction. You shall display and retain Iron Mountain's and/or its suppliers' copyright, trademark, proprietary, or confidentiality statement and other notices on any portion of the Licensed Products, however such Licensed Products are used. You shall (i) not attempt to reverse engineer, decompile, disassemble, or attempt to derive the source code of the Licensed Product or any portion thereof, or otherwise derive its source code; (ii) not modify, port, translate, localize or create derivative works of the Licensed Product; (iii) not disclose the results of any performance tests or qualitative analysis on the Licensed Products(s) to any third party without the prior written consent of Iron Mountain; (iv) not use the Licensed Product(s) on personal computer systems used for extensive multimedia processing including but not limited to, storing, processing or playing very large quantities of picture, video, and/or sound files; (v) not use the Licensed Product(s) in a way that (a) infringes on the intellectual property rights of any third party or any rights of publicity or privacy; (b) violates any law, statute, ordinance or regulation (including, but not limited to the laws and regulations governing export/import control, unfair competition, anti-discrimination and/or false advertising); (c) is defamatory, trade libelous, unlawfully threatening, or unlawfully harassing; (d) is obscene, pornographic or indecent in violation of applicable law; or (e) to propagate any virus, worms, Trojan horses or other programming routine intended to damage any system or data; (vi) not use the Licensed Product(s) in any application that may involve risks of death, personal injury, severe property damage or environmental damage, or in any life support applications, devices or systems and (vii) not use a total number of licenses in excess of the total amount allocated to You. The license granted hereunder is specific to You only, and is not transferable to any other person or business entity, including subsidiaries and successors-in-interest to You, without the prior written consent of Iron Mountain.
Evaluation Period & Privacy
Fees. Commencing upon Your completion of the installation of the Licensed Products, You shall be allowed to use the Licensed Products free of charge for the number of days indicated when you downloaded the Licensed Products from Iron Mountain's web pages and/or purchased the Licensed Products from Iron Mountain (hereinafter referred to as the "Evaluation Period"). After the Evaluation Period, You shall automatically be charged all applicable fees for the Licensed Products based on the offering You selected. You shall be liable for payment of all taxes (including but not limited to all taxes, assessments, duties, tariffs, imposts, permits sales, use, excise, import, export, value-added, or similar tax, duty, and fees, however designated) that are levied upon and related to the performance of services or the exercise of rights under this Agreement. All fees related to using Licensed Products are charged automatically using the payment method provided by You. You acknowledge and understand that Iron Mountain will continue to charge You for service as long as Your account remains active regardless of whether the service is used or not. Should You cancel Your service prior to the sixth month, You will receive a refund for the remainder of the subscription term. Monetary refund(s) will not be issued for requests to cancel the Service as of the first day of the sixth month. Iron Mountain may be required to collect and remit taxes from You, unless You provide Iron Mountain with a valid tax exemption certificate. Iron Mountain will invoice You for all such taxes based upon this Agreement or on Software or Services provided under this Agreement. In no event will either party be responsible for any taxes levied against the other party's net income.
Excessive Data Usage Fees. Iron Mountain reserves the right to charge an additional fee for your use of the Licensed Products, which exceeds a Gigabyte (1024 Megabytes), post compression. For each one (1) Gigabyte, post compression, above 1024 Megabytes, Iron Mountain may charge a fee per additional one (1) Gigabyte in accordance with the Fees indicated when you downloaded the Licensed Products from Iron Mountain's web-page and/or purchased the Licensed Products from Iron Mountain.
Privacy Policy. All use by Iron Mountain of personal information collected from You through, or arising from, Your registration of the Licensed Products, shall be done in accordance with applicable privacy legislation provided You have furnished Iron Mountain with the designated country of origin of such personal information so that Iron Mountain may so comply with such applicable law, and Iron Mountain's privacy policy, which is currently located at www.ironmountain.com/privacy/index.asp. You appoint Iron Mountain to process any such personal information on your behalf. You warrant that You have all necessary authorizations and approvals required to process such personal information and to enable Iron Mountain to do the same as required for the provision of the services. Iron Mountain shall act only on reasonable instructions from You with respect to such personal information. Upon Your completion of the installation of the Licensed Products, You grant permission to Iron Mountain to verify Your personal information, including all information pertaining to Your credit card (used for payment of fees under this Agreement) with the appropriate credit agency and/or other applicable administrative organization.
Termination & Suspension
Termination for Breach. Iron Mountain may, by written notice to You, which may include electronic mail (email), terminate this Agreement, including all licenses granted hereunder, if any of the following event(s) occurs: (a) the failure of You to pay Iron Mountain in full for any fee(s) and/or charge(s) due to Iron Mountain if payment is not rendered within ten (10) days after the payment was due; (b) any breach of any material term or obligation of this Agreement if not remedied within thirty (30) days after receipt of written notice; (c) any material breach of license grants, license restrictions, intellectual property rights, or confidentiality provisions provided herein effective immediately upon receipt of notice from Iron Mountain; or (d) Your insolvency.
EU Data Protection Act; Export Controls
European Union Data Protection Act. In accordance with Commission Decision 2002/16/EC of 27 December 2001 on standard contractual clauses for the transfer of personal data to third countries, under Directive 95/46/EC, the Annex titled "Standard Contractual Clauses" is hereby incorporated by reference in its entirety. With respect to such Annex the "data exporter" shall be defined as "You" and the "data importer" shall be defined as "Iron Mountain". You may find a complete version of the text at here.
Export Controls. You understand that the Licensed Products are subject to regulation by agencies of the United States Government, as well as the laws and regulations of other applicable countries which prohibit export, importation or diversion of certain technological products or services to certain countries and individuals. You hereby specifically agree to comply in all respects with such export, re- export, and/or import restrictions. You further agree not to export/import or attempt to export/import the Licensed Products without the prior written consent of Iron Mountain. You may not export/import or re-export/import the Licensed Software (or provide to a national of) countries in the US Government Country Group E:1 or E:2 without a license or license exception from the U.S. Department of Commerce nor otherwise violate any provisions of U.S. export laws.
Intellectual Property Rights
Intellectual Property Rights. All intellectual property rights in and to the Licensed Products shall remain the property of Iron Mountain (and/or its suppliers if applicable), exclusively. You shall have no right in or to the Licensed Products except as expressly set forth in this Agreement. Intellectual property includes, but is not limited to, patents, inventions, invention disclosures, Marks (as defined below), trade secrets, know-how, formulae and processes, software programs, proprietary data and databases, copyrights and all other similar items of intellectual property, whether registered or unregistered, including any rights created thereof, all proceeds thereto, and the right to sue for past, present and future infringements. All rights not expressly granted hereunder by Iron Mountain are reserved for Iron Mountain (and/or its suppliers, if applicable). Iron Mountain retains the rights in and title to its respective trade names, trademarks, service marks, logos, domain names and other branding elements and identifiers (the "Marks"), and any other intellectual property previously or generally developed by Iron Mountain or its affiliates. You shall not copy, use, display, distribute or transfer the Marks or other Intellectual Property of Iron Mountain, except as expressly provided by this Agreement.
Intellectual Property Infringement
Intellectual Property Indemnification. Iron Mountain will defend, at its own expense, any action against You based upon a claim that a Licensed Product(s) infringes a United States patent or United States copyright or involves misappropriation of a trade secret. Iron Mountain will pay such damages or costs as are finally awarded against You for such infringement or misappropriation provided that You give Iron Mountain: (a) prompt written notice of any such action and of all prior related claims; (b) sole control of the defense and settlement of such action; and (c) full cooperation in any defense or settlement. Iron Mountain shall not be liable for any fees, costs or damages incurred without such prior written notice, control and cooperation. Notwithstanding the foregoing, Iron Mountain shall have no liability for any claim of infringement of a patent, copyright or other intellectual property right or trade secret misappropriation, based upon the use of any Licensed Product (a) with any other product not supplied and or approved by Iron Mountain; (b) in any manner or purpose for which the Licensed Product was not designed (including changes to the Licensed Product); (c) if the infringement or misappropriation would have been avoided by Your use of the most current version of the Licensed Product; or (d) which have been modified by anyone other than Iron Mountain.
Exclusive Intellectual Property Infringement Remedy. Should any Licensed Product become, or in Iron Mountain's sole opinion be likely to become, the subject of a claim of infringement or trade secret misappropriation as set forth herein, Iron Mountain shall, at its option and expense: (a) obtain for You the right to continue using the Licensed Product; (b) replace or modify the Licensed Product so its use becomes non-infringing or otherwise lawful; or (c) terminate the license granted hereunder with respect to the infringing Licensed Product(s) and refund the license fee paid by You for the infringing Licensed Product(s), less a reasonable allowance for past use. THIS SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR INTELLECTUAL PROPERTY INFRINGEMENT.
Limited Warranty & Disclaimer
Licensed Product(s) Limited Warranty. Iron Mountain warrants that the Licensed Product(s) will conform substantially in accordance with its documentation for ninety (90) days from delivery. If Iron Mountain confirms a defect reported by You in the unaltered Licensed Product(s), Iron Mountain will use commercially reasonable efforts to remedy the nonconformance. Iron Mountain does not warrant that the operation or utilization of any Licensed Product(s) will be uninterrupted or error free, nor does it guarantee that its remedial efforts will correct any nonconformance. Corrections will be warranted for the remainder of the original warranty period. If any Licensed Products fails to comply with any warranty set forth in this Section and Iron Mountain does not remedy such failure as required by this Section, Iron Mountain's obligation and liability, and Your exclusive remedy, for such failure shall be limited to the refund in a maximum amount equal to the license and maintenance fees paid by You within the last six (6) month period prior to such failure, excluding reasonable amounts for past use, for such Licensed Products, upon the return of such Licensed Products to Iron Mountain, in which event this Agreement shall terminate with respect to such Licensed Products. You expressly recognize and acknowledge that such limitation of liability is an essential part of this Agreement and is an essential factor in establishing the price of the Licensed Products. THIS SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
DATA CONTENT DISCLAIMER. YOU EXPRESSLY RECOGNIZE THAT IRON MOUNTAIN DOES NOT CREATE, OPERATE, CONTROL OR ENDORSE ANY DATA, INFORMATION, THIRD-PARTY PRODUCTS, PROCESSED BY THE LICENSED PRODUCTS OR SERVICES PROVIDED VIA ANY LICENSED PRODUCTS HEREUNDER, INCLUDING BUT NOT LIMITED TO, INFORMATION OBTAINED. IRON MOUNTAIN DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTY, REPRESENTATION OR ENDORSEMENT TO YOU OR ANY THIRD PARTY WHATSOEVER WITH REGARD TO ANY DATA, INFORMATION, PRODUCTS OR SERVICES PROVIDED IN CONJUNCTION WITH THE LICENSED PRODUCTS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF: 1) MERCHANTABILITY; 2) FITNESS FOR A PARTICULAR PURPOSE; AND 3) NON-INFRINGEMENT. IRON MOUNTAIN SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY COST OR DAMAGE ARISING, EITHER DIRECTLY OR INDIRECTLY, FROM ANY LOSS OF DATA.
GENERAL DISCLAIMER. IRON MOUNTAIN MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, EXCEPT AS EXPRESSLY STATED HEREIN. ADDITIONALLY, IRON MOUNTAIN DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM INFRINGEMENT WITH RESPECT TO ALL LICENSED PRODUCTS, UPDATES, UPGRADES, NEW RELEASES AND ALL OTHER PRODUCTS, SERVICES, MATERIALS AND OTHER ITEMS FURNISHED UNDER, OR IN CONNECTION WITH, THIS AGREEMENT.
General Limitation of Liability
Limitation of Liability. Iron Mountain's (and its suppliers') entire liability, and Your exclusive remedy, for any and all claims arising under or in connection with this Agreement or related to any item or service provided under or in connection with this Agreement, regardless of the form of the action (including negligence), whether in breach of warranty, contract, tort, strict liability or otherwise, shall be limited to a maximum amount equal to the license and maintenance fees paid within the last six (6) month period prior to such loss. You expressly recognize and acknowledge that such limitation of liability is an essential part of this Agreement and is an essential factor in establishing the price of the Licensed Products. You shall cause your insurers of data, if any, to waive any right of subrogation against Iron Mountain.
EXCLUSION OF DAMAGES. IN NO EVENT SHALL IRON MOUNTAIN (NOR ANY OF ITS SUPPLIERS) BE LIABLE FOR DAMAGES RESULTING FROM LOSS OF DATA, LOST PROFITS, BUSINESS INTERRUPTION, LOST REVENUE, OR LOST BUSINESS, IN CONNECTION WITH THE USE OF ANY LICENSED PRODUCT OR ANY OTHER ITEM OR SERVICE PROVIDED UNDER THIS AGREEMENT, NOR FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, NOR FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THIS AGREEMENT OR ANY PRODUCT, SERVICE OR OTHER ITEM PROVIDED UNDER THIS AGREEMENT, WHETHER IN BREACH OF WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE (INCLUDING NEGLIGENCE), EVEN IF IRON MOUNTAIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
General
Assignment. Neither this Agreement nor any of Your rights or obligations under this Agreement shall be assigned or transferred by You without the prior written consent of Iron Mountain and any attempted assignment or transfer without such consent shall be voidable by Iron Mountain upon notification. You agree that this Agreement binds You and each of Your employees, agents and persons associated with You, including Your affiliated and subsidiary firms, corporations and other organizations.
Force Majeure. Iron Mountain shall not be liable for any failure or delay in performing services or any other obligation under this Agreement, nor for any damages suffered by You by reason of such failure or delay, which is, indirectly or directly, caused by strike, riot, acts of terrorism, natural catastrophe or other act of God, or any other cause beyond Iron Mountain's reasonable control.
Limitations Period. Neither party may bring any action under this Agreement for any cause whatsoever more than two (2) years after the occurrence giving rise to such cause of action; provided, however, that this Section shall not apply to any action brought by Iron Mountain to protect its intellectual property rights or confidential information.
No Waiver. If either party fails to perform any of its obligations hereunder and the other party fails to enforce the provisions relating thereto, such party's failure to enforce this Agreement shall not prevent its later enforcement.
Severability. If any provision of this Agreement is determined by a court to be, or becomes, invalid, unenforceable or illegal, such provision shall be (a) modified to be made valid, enforceable and legal in such a manner as to best effectuate the intent of the parties on the date hereof or (b) deemed eliminated where such modification is not practicable; the remainder of this Agreement shall remain in effect in accordance with its terms as modified by such modification or deletion.
Notices. All notices and correspondence under this Agreement shall be in writing and shall be delivered by personal service, confirmed facsimile, express courier, or certified mail, return receipt requested, to the addresses first set forth herein, or at such different address as may be designated by such party by written notice to the other party from time to time. All notices shall be deemed received and effective upon receipt if delivered personally or sent by express courier or confirmed facsimile, and seven (7) days after mailing if sent by certified mail.
Governing Law for US Citizens/Entities. This Agreement shall be governed by the laws of the Commonwealth of Massachusetts, excluding its rules regarding conflict of laws. The parties mutually agree and submit to jurisdiction in the federal or district courts of Middlesex or Suffolk Counties, Massachusetts. The parties expressly agree that the U.N. Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. Both parties shall comply with all applicable administrative and export/import laws, including but not limited to the Foreign Corrupt Practices Act, the U.S. Export Administration Regulations and the U.S. International Traffic in Arms Regulations, as the same may be amended from time to time.
Governing Law for Non-US Citizens/Entities. You agree to submit all disputes arising out of or relating to this Agreement to final binding arbitration in accordance with the then-existing Commercial Rules of the American Arbitration Association, before a single arbitrator selected from the international arm of the American Arbitration Association. If you reside in Europe, the proceedings shall be held in the United Kingdom; if you reside in Latin America, the proceedings shall be held in Santiago, Chile; and if you reside elsewhere, you may choose among the U.S., U.K. or Chile. The parties expressly agree that the U.N. Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. Both parties shall comply with all applicable administrative and export/import laws, including but not limited to the Foreign Corrupt Practices Act, the U.S. Export Administration Regulations and the U.S. International Traffic in Arms Regulations, as the same may be amended from time to time.
Irreparable Harm. You acknowledge that Your breach of this Agreement may cause irreparable harm to Iron Mountain, and You agree that Iron Mountain shall be entitled to injunctive relief in the event of such a breach.
Modifications & Enforceability. No modification of this Agreement shall be binding upon either party unless made in writing and signed by an authorized representative of Iron Mountain and You. If any provision of this Agreement is held unenforceable for any reason whatsoever, the unenforceable provision will be construed in accordance with applicable law as nearly as possible to reflect the original intent, and all other provisions will remain in full force and effect.
Purchase Orders. In the event that You issue a purchase order to Iron Mountain covering the services provided under this Agreement, other than ordering information, (i.e., quantity of licenses ordered, billing address, shipping address) all other terms and conditions set forth in the purchase order which constitute terms and conditions which are in addition to or which establish conflicting terms and conditions to those set forth in this Agreement are expressly rejected by Iron Mountain and shall be replaced with the applicable terms and conditions of this Agreement.
Survival. The following Sections shall survive the expiration or termination of this Agreement: "Intellectual Property Rights"; "Intellectual Property Infringement"; "Limited Warranty & Disclaimer"; "General Limitation of Liability"; and "General."
Limited Use. The Software is a "Commercial Item", as that term is defined at 48 C.F.R 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 and 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212, 227.7202-1 through 227.7202-4, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end-users (a) only as Commercial Items and (b) with only those rights as are granted to all other end-users pursuant to the terms and conditions herein. The Licensed Products and the Documentation have been developed at private expense and are sold commercially to the general public. They are provided under any U.S. government contracts or subcontracts with the most restricted and the most limited rights permitted by law and regulation. Whenever so permitted, the government and any intermediate buyers will obtain only those rights specified in our standard commercial license. Thus, the Licensed Products referenced herein, and the Documentation provided by Iron Mountain hereunder to any agency of the U.S. Government or U.S. Government contractor or subcontractor at any tier shall be subject to the maximum restrictions on use as permitted by FAR 52.227-19 (June 1987) or DFARS 227.7202-3(a) (Jan. 1, 2000) or successor regulations. The manufacturer is Iron Mountain located at 120 Turnpike Road, Southborough, Massachusetts, United States, 01772.
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