LiveVault
For customers who purchased Iron Mountain’s LiveVault or Server
Electronic Vaulting solution, please visit our new Support Portal for
all your support needs at http://livevaultsupport.ironmountain.com
You will be required to enter your username and password to access
the site. If you need assistance please contact us via the following
contact methods:
Phone: 800-888-2774 options 5, then 1
Email: livevaultsupport@ironmountain.com
Normal business hours for the LiveVault Technical Support Team are
currently 8:00am to 6:00pm EST, with 24x7 support available for
Critical/Severity 1 issues. The on-call support engineer can be reached
during non-business hours at 866-888-2858. The engineer will return
your call within 20 minutes.
US - Digital master services agreement
>>US - Digital master services agreement (pdf)
Canada - Digital master services agreement
>>Canada - Digital master services agreement (pdf)
United Kingdom - Digital master services agreement
>>United Kingdom - Digital master services agreement (pdf)
Germany - Digital master services agreement
>>Germany - Digital master services agreement (pdf)
US Data Trust Customers
Customers who have purchased the LiveVault solution from US Data Trust should contact the USDT Helpdesk at:
Phone: 877-660-1400
Web: www.usdatatrust.com/support