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Support for Iron Mountain

Send us an email at any time. We answer all email within one business day. If you have not received a response, please double check that you don't have any spam filters installed which are blocking our messages to you. If you maintain an incoming whitelist, please allow all messages from the ironmountain.com domain.

  • Support Phone Directory

  • Accutrac®

  • Cloud Recovery™

    • All Users

       North America
      1-800-888-2774 options 5, then 2
      Outside North America
      +49 6102 882 88 56 (08:00 - 17:00 CET)

  • Connected Backup

  • Data Protection and Recovery

    • Disaster Recovery 

      1-800-899-4766

    • Offsite Tape Vaulting 

      1-800-899-4766 

  • Digital Record Center® for Medical Images

    • All Users 

      1-800-888-2774 options 6, then 2
      (8:00 AM – 9:00 PM EST)

      Email Support   

  • Document Management Services

    • 1-800-899-4766 

  • Domain Name Management

  • Digital Record Center® for Compliant Messaging

    • 800-888-2774 options 6, then 1

  • eDiscovery

    • 1-800-899-4766 

  • Film and Sound Archiving

    • 1-800-899-4766 

  • Health Information Services

    • 1-800-899-4766 

  • LiveVault®

    • All Users 

      North America
      1-800-888-2774 options 5, then 1

      Outside North America
      +49 6102 882 88 56
      (08:00 - 17:00 CET) 

      Online Help & Resources  

  • Records Management and Storage

    • 1-800-327-8345 

  • Secure Shredding

    • 1-800-899-4766 

  • Technology Escrow

  • Total Email Management Suite

    • All Users 

      1-800-888-2774 options 6, then 6 (8:00 AM – 9:00 PM EST)

      Email Support  

  • Virtual File Store™

    • All Users 

      North America
      1-800-888-2774 options 6, then 4
      (8:00 AM – 9:00 PM EST)

      Email Support 

      Outside North America
      +1 610-831-2704 
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Need Help?

Send us an email at any time. We answer all email within one business day. If you have not received a response, please double check that you don't have any spam filters installed which are blocking our messages to you. If you maintain an incoming whitelist, please allow all messages from the ironmountain.com domain.

have us contact you regarding a specific issue