Hardware Asset Services: Improving the Employee Experience for a Hybrid Workforce

The modern workforce relies on an increasingly diverse mix of devices to work productively from anywhere, at any time. With more enterprises paying attention to employee sentiment and satisfaction, optimising the end-user device experience to take advantage of GenAI and GenAI PCs is a key strategic priority for IT organisations.

To help, more enterprises are considering asset lifecycle management (ALM) services. Resource-strapped IT organisations need help improving the end-user service experience and adopt GenAI initiatives all while improving operational efficiencies. CFOs want a direct and transparent view into their technology investments to ensure the enterprise is maximising the asset value throughout the lifecycle. And environmental, social and governance (ESG) teams need to demonstrate compliance with asset disposition practices and circular economy guidelines.

Given the global talent crunch across industries, and the increased focus on sustainability and GenAI initiatives, the C-suite is looking for partners to improve IT operations. IDC believes these partners can help organisations shift resources away from repetitive, mundane IT tasks and focus on supporting critical innovations for key business objectives.

Learn more in this IDC whitepaper.