Organisations are driving to create a differentiated customer experience, but it’s difficult to do that when you cannot easily access information in disparate systems, legacy applications, and paper-based manual processes.

Achieving digital transformation is a top priority worldwide, and enterprise leaders are using artificial intelligence (AI) insights to improve decision‐making and provide better customer service.

Successful organisations can leverage both physical and digital information to make informed decisions, better understand customers, innovate and grow, all while quickly responding to audit requests.