Telecom Services Speaking with customer | Iron Mountain


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Telecom Sector- Iron Mountain helps you stay complaint in the strictly regulated telecom industry in India. With our experience of partnering with leading telecom companies, we provide various business process outsourcing (BPO) services and customised comprehensive solutions aimed at ensuring that the integrity of your vital customer data is maintained, safeguarded and accessible at all times. Iron Mountain provides various expert services such as verification and validation of data, digitisation of critical documents, collection, cataloguing and storage of customer records. The entire activity is tightly controlled and reported through detailed MIS reports provided regularly.

  • Collection, processing and validation of customer applications
  • Imaging and uploading of critical customer information for disaster recovery and business continuity planning
  • Imaging of customer records enables fast, simultaneous access to customer data thus supporting and streamlining CRM program and improving response time to customer
  • Bill administration service, a non core service offered to our customers with the aim of providing 'one stop shop' for their needs
  • Providing Activations Management allowing faster product delivery to customer
  • Tracking and storage of customer records management through via customised software ensuring accuracy of data
  • Enforcing consistency and compliance as per the guidelines of telecom regulatory bodies such as DOT and TRAI

Iron Mountain's unique solutions designed to the requirements of the telecom industry and, integrated to manage customer records' life cycle allows our customers to focus on their core business, while we work on optimising each process associated with their compliant and secure document management.

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