Release of Information for Healthcare

Release of information (ROI) is a function that virtually all healthcare providers have to perform as a requirement of the law.  Unfortunately, this process is resource intense, complex and riddled with risk. 

If you are like many healthcare providers, you face at least one, if not many, of the ROI-related challenges below: 

• You have a large backlog of requests or difficulties keeping up with the increasing frequency of audits and shortened windows for response.
• You have to pull information from multiple EMR systems or physically transfer records from another facility to fulfill requests which introduces cost and risk into your process.
• You are concerned about a breach and the implications it might have on your patients as well as your organization’s brand.
• You have limited staff that must extend bandwidth across multiple strategic goals, making it difficult to ensure your ROI program has the dedicated support it needs.
• You find it difficult to provide your ROI staff with the routine and comprehensive HIPAA and ROI training required to maintain compliance.

What if you could make your ROI process seamless, scalable and secure?  You can.

Iron Mountain Release of Information solution offers healthcare providers an inherently scalable and secure approach to managing the ROI process.  Uniquely tailored to enable you to confidently outsource your ROI program, the Iron Mountain Release of Information Solution includes:

Not Ready to Fully Outsource ROI but Looking to Simplify the Process? No Problem.

• expert program oversight
• ROI technology platform
• billable request review and fulfillment support

One More Thing! Don’t Forget Your Release of Information Obligations Remain Intact Even After You Retire or Close Your Facility’s Door.

Although your hospital or practice is closing, this does not mean access to patient health records stop. It is important to ensure that these records are accessible throughout their retention period. Not making the proper accommodations to ensure those records can be released to patients and other authorized requesters but also securely stored until they are destroyed at the end of their lifecycle could expose your healthcare organization to significant risks and penalties.

To help healthcare organizations address these regulatory obligations, Iron Mountain offers the Iron Mountain^® Custodial Records Solution, a complete, end-to-end service for your closing practice or hospital that enables secure physical and electronic records storage and release of information throughout the required retention period as well as defensible disposition upon retention expiration. To learn more, click here