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This multinational asset management organization had just one person performing all the RIM support functions related to Box and Tape. Because of this, the organization feared a potential "single point of failure." In the event this resource left the company, all existing knowledge of how things operated would be lost.
This multinational asset management organization had just one person performing all the RIM support functions related to Box and Tape. Because of this, the organization feared a potential “single point of failure.” In the event this resource left the company, all existing knowledge of how things operated would be lost.
Iron Mountain Dedicated Professional Staffing
As a multinational asset management organization, there’s an expectation of operational excellence. However, this organization experienced a staffing issue that impacted nearly every part of its daily operations— records and information management (RIM).
To provide the expertise and quality of service that it’s known for, the organization needed to quickly remedy its records staffing and support issues.
As a trusted organization that’s been in business for decades, there’s not much room for error. Every day, tens of thousands of employees need access to records and information to support worldwide customer investments. So when this organization’s RIM staff was reduced to one person, it needed to act swiftly.
Without a solution to its staffing challenges, operations would likely slow to a standstill. Additionally, it could result in catastrophic impacts for customers. Before these challenges could ripple across departments, the organization searched for a solution to support its records and information operations until the proper internal team could be hired and trained.
Given its lack of a trained in-house RIM team, this organization knew it needed quick onsite expertise. It already trusted Iron Mountain with its hard copy and tape storage, so when it came to RIM staffing issues, Iron Mountain was a natural fit because of its organizational knowledge of the firm’s inner workings.
At the onset of the engagement, Iron Mountain provided two dedicated records managers alternating shifts for a total of eight hours per week. Six months into the engagement, the organization’s initial fear became a reality—the company’s only remaining in-house records manager decided to retire.
Upon this retirement news, Iron Mountain was able to step in to increase hours and provide an onsite senior records analyst working 20 hours per week. In total, there were three Iron Mountain records professionals assessing, upgrading, and maintaining the organization’s records system. These staffing roles also provided support with user communications, records destruction, policy implementation, legal holds, and more.
Over the course of the relationship with this customer, Iron Mountain has become a trusted partner. Our onsite expertise provided the necessary support to ensure the organization maintained a successful RIM program.
Here are a few of the benefits this customer experienced:
With Iron Mountain Dedicated Professional Staffing, you’ll have trained and screened RIM professionals working alongside you to implement and administer your program. With years of experience in best practices, policy management, and consistent implementation, Iron Mountain can help you achieve a compliant and effective RIM program.
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