Customer Support 24/7

Our Customer Support & Information Center can help provide you with the quickest answers to your questions, or feel free to contact us at your convenience.
Support

Customer Support 24/7

Our Customer Support & Information Center can help provide you with the quickest answers to your questions, or feel free to contact us at your convenience.
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Customer Support Center

Find answers you need fast. No phone calls and no waiting.
Browse FAQs, live chat with an agent or easily submit a request for assistance.
All at your own convenience.

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Browse our library of knowledge articles to find the answers to your questions.

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Iron Mountain’s website now includes our Customer Support Center, a support hub that makes it easy to find the answers to your account questions.

The Customer Support Center can help you:

  • Save time — no wait time on the phone
  • Get answers to your questions in real-time, 24/7/365
  • Review our dynamic Frequently Asked Questions (FAQ’s)
  • Chat now with an agent through our Live Chat feature
  • Submit a request for assistance
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1-888-365-4766

Service specific FAQs coming soon. For now, check out how some of our other services work

See how it works

24-Hour Support for Iron Mountain Customers

24-Hour Support for Iron Mountain Customers

Whether you have been an Iron Mountain data center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24-hours a day across the globe.

Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.

North America (NA)

Email: imdcsupport@ironmountain.com
Phone: 833-IRM-COLO (833-476-2656)
Submit a ticket: https://imdc.service-now.com

Europe (EMEA)

Email: emea.imdcsupport@ironmountain.com
NL Phone: +31-20-5320859
UK Phone: 011-442038684035
DE Phone: +49-69-8088-4518
Submit a ticket: https://imdc.service-now.com

Asia/Pacific (APAC)

Email: apac.imdcsupport@ironmountain.com
Phone: +65-3157-6839
Submit a ticket: https://imdc.service-now.com

24-Hour Support for Iron Cloud Customers

Our goal is to provide every Iron Mountain Iron Cloud customer with responsive, professional service 24-hours a day. Please do not contact Iron Cloud Support if your issue is related to Records Management & Shred, Data Backup, and Recovery or Data Centers and Colocation. Use the tabs provided on this page to locate support and contact information for those services.

Please use the below contacts to reach us.

North America (NA)

Email: Askcustomerservice@ironmountain.com
Phone: 1-800-934-3453
Submit a ticket: For any non-critical issue, mail Askcustomerservice@ironmountain.com and copy ironcloud.support@ironmountain.com and include IronCloud (as one word) in the Subject line to expedite assistance.
For any critical issue, please call 1-800-934-3453, when prompted ask for "Technical Support" and once transferred/prompted, select option 2 for Cloud Technical Support.

 

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1-888-703-8127

Iron Mountain Express support can be reached via chat, email, or phone Monday through Friday from 8 am to 7 pm eastern standard time.

Use the details provided on this page to locate support and contact information for services for Digital Solutions - Onbase, DRC.

For any critical issue, please call 1-800-934-3453 when prompted ask for "Technical Support".

For OnBase Technical support For any non-critical issue, please e-mail askcustomerService@ironmountain.com and include OnBase in the subject line.

For DRC Technical support For any non-critical issue, please e-mail askcustomerService@ironmountain.com, copy CSGDMSITOperations@ironmountain.com and include DRC in the subject line.