Citizens expect fast, easy-to-use digital consular services
The demand for digital consular services has soared. Based on private sector customer experience, and following the Covid-19 pandemic, citizens now expect digital, straightforward and fast access to key identification certificates and rapid processing of passport and visa applications.
There is unique opportunity to obtain funds for digitalization of consular services
EU member states have the possibility to tap into the EU Recovery and Resilience Facility (RRF) to help digitalize their consular and other public services. Available until 2026, the RFF enables consulates to cost-effectively accelerate the digitalization of their services.