Data center services

What are Smart Hands?

Smart Hands services help with rack and stack, hardware reboots, cabling, lock resets, and other projects. We offer a full portfolio of services at every Iron Mountain Data Center, covering hardware, power and connectivity as well as general hands-on maintenance tasks. You can expect a response in minutes, not hours.

The service is billable either by the hour or on a recurring discounted basis. Make data center management convenient, fast and effective with Smart Hands data center support. Our team is highly skilled, on-site, and on-call 24x7x365.

What is a data center migration?

Moving or consolidating data center infrastructure is always challenging. Data center migrations require end-to-end solutions covering analysis, risk assessment, planning, design, execution and testing to ensure your data center move takes place in time and within budget, with no risk to your data center.

When you take it on in-house, resources and skills tend to be scarce and budgets and timeframes have been known to overrun. This is why Iron Mountain Data Centers offers a stress-free migration solution.

To make sure there are no misunderstandings, you work with a clear work statement and methodology and have a single point of contact for data center support.

How are data center builds and installs done?

Across all our global markets, we are experts in site selection, design and construction, government and regulator liaison and power and network connectivity strategy.

Customer requirements vary and so do our data center solutions. Colocation customers often want a standard product offering in an existing facility for cost-efficiency and speed. Larger customers often have specific engineering requirements, and are keen to be actively involved in the design process. We are always ready to consult, and we build for a known cost and to a uniform timeline.

Sustainable data center design and installation are non-negotiable as we believe that environmental benefits are a by-product of a rigorous business, build and operation strategy.

What is a network operations center (NOC)?

Our geographically diverse Global Network Operations Center (GNOC) is your central point for customer communication and customer advocacy. The GNOC monitors the ticketing platform and fully enabled customer portal allowing customers to manage their IMDC engagement, manage their services, manage their infrastructure and request additional contract information.

Our data center portal puts you in charge, wherever you are. All you need to do is log on securely to manage your infrastructure anywhere in the world.

Need something checked or changed? Open up a case ticket through our portal which allows you to do everything from booking Smart Hands services or ordering a new Cross Connect to rebooting or retiring equipment or obtaining virtual and physical access reports.

What is Managed Firewall?

Managed Firewall, Powered by Check Point is a cutting-edge cyber security solution. Directly hosted in our data centers, Managed Firewall ensures cloud scalability while having best-in-class hardware security and low latency, all under one roof. The service safeguards your critical IT infrastructure, applications, and sensitive data from cyber threats, without the need for hardware installations or maintenance.

Managed Firewall is currently available at our Phoenix and Scottsdale data centers, with more locations on the road-map. Interested in a specific location? Let us know!