Support

Customer Support 24/7

Our Customer Support & Information Center can help provide you with the quickest answers to your questions, or feel free to contact us your convenience.
  1. Customer Support & Information Center

contact support

Canadian French Customer Service: 800-327-8345

support by service

1-888-365-4766

Service specific FAQs coming soon. For now, check out how some of our other services work
See how it works

Submit a Ticket


IRM & Legacy IO:

imdc.service-now.com

Denver:
noc@ftdc.com

Amsterdam:
auth.evoswitch.com/login

Email Data Center Support

Call Data Center Support


Global IRM NOC:
(855) 447-6632
Legacy IO NOC: (855) 260-0112
Denver NOC: (720) 264-2045
Amsterdam NOC: +31 (0)20 3165170

24-Hour Support for Iron Mountain Customers

Whether you have been an Iron Mountain data center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24-hours a day across the globe.

Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.

Legacy Iron Mountain

Legacy IO

Email: TACC@io.com
Phone: 855-260-0112

Legacy FORTRUST

Legacy EvoSwitch Netherlands

323-466-9287

Hollywood, CA (5:00 AM – 7:00 PM PT)

201-807-1075

Moonachie and Little Falls, NJ (8:00 AM – 9:00 PM ET)

615-641-7812 

Nashville, TN (7:00 AM - 8:00 PM CT)

800-899-4766

After Hours
Service specific FAQs coming soon. For now, check out how some of our other services work
See how it works

1-800-962-0652

Set up your escrow account

That depends on whether you are the developer or the buyer and also whether you want to make escrow a standard in your risk mitigation process. The difference in agreements is outlined above, but we typically recommend a master agreement to make escrow a simple and easily repeatable process.

Your account is setup when properly completed documentation (e.g. an agreement or enrollment) is received. Once the agreement is signed you will receive a welcome letter that contains your account number and your client services contact information. If you do not know who your client services representative is, contact us at escrow@ironmountain.com and we will put you in touch with the right person.

  1. The goal of technology escrow is to provide the buyer with a complete set of Intellectual Property (IP) and information required to use or implement the IP in the event of a release. Suggestions for material to escrow are located here.
  2. An Exhibit B must be filled out for every deposit sent in electronically or physically. Here are the instructions for filling it out.

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