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Customer Support 24/7

Our Customer Support & Information Center can help provide you with the quickest answers to your questions, or feel free to contact us your convenience.
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1-888-365-4766

Service specific FAQs coming soon. For now, check out how some of our other services work
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Email Data Center Support

Call Data Center Support

Global NOC: (855) 447-6632
Denver NOC: (720) 264-2045

DEN-1 / FORTRUST CUSTOMER SUPPORT

FORTRUST is now Iron Mountain's DEN-1 data center! If you are a Denver data center customer in need of assistance, please use the following contacts.

Email: noc@ftdc.com
Phone: (720) 264-2045

 

323-466-9287

Hollywood, CA (5:00 AM – 7:00 PM PT)

201-807-1075

Moonachie and Little Falls, NJ (8:00 AM – 9:00 PM ET)

615-641-7812 

Nashville, TN (7:00 AM - 8:00 PM CT)

800-899-4766

After Hours
Service specific FAQs coming soon. For now, check out how some of our other services work
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1-800-962-0652

Set up your escrow account

That depends on whether you are the developer or the buyer and also whether you want to make escrow a standard in your risk mitigation process. The difference in agreements is outlined above, but we typically recommend a master agreement to make escrow a simple and easily repeatable process.

Your account is setup when properly completed documentation (e.g. an agreement or enrollment) is received. Once the agreement is signed you will receive a welcome letter that contains your account number and your client services contact information. If you do not know who your client services representative is, contact us at escrow@ironmountain.com and we will put you in touch with the right person.

  1. The goal of technology escrow is to provide the buyer with a complete set of Intellectual Property (IP) and information required to use or implement the IP in the event of a release. Suggestions for material to escrow are located here.
  2. An Exhibit B must be filled out for every deposit sent in electronically or physically. Here are the instructions for filling it out.
Service specific FAQs coming soon. For now, check out how some of our other services work
See how it works

Customer Bulletin

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