Customer Information Center

Find your service below

If you are curious about how a service works, you can explore below to see links, FAQs, glossary terms, and other helpful resources.

Since 1951, Iron Mountain has helped thousands of companies to store, manage, and protect their important business records. We offer services to meet a wide range of needs, from offsite storage to comprehensive, compliant records management programs. Our secure facilities, system-driven workflow, and records management portal - Iron Mountain Connect™ - ensure your records are well protected off premises, yet easily accessible when you need them.

Did You Know?

Managing your service is easy with Iron Mountain Connect™, our online hub! Place orders, run activity reports, access your inventory data and more — right at your fingertips and available 24/7! With the Iron Mountain Connect hub, you can also enter transmittal data for boxes and files, track recently placed orders and add and maintain users. Already an Iron Mountain Connect user, click the link on the left to explore your options. For more information, or to sign up for Iron Mountain Connect access, contact us at askcustomerservice@ironmountain.com or (800) 934.3453 and we’ll be happy to help!

Carton Storage

Open Shelf Storage

Transportation Information

Additional Services

Iron Mountain reduces risk and cost from unexpected downtime and data loss, by ensuring your data is available and accessible for recovery, wherever and whenever you need it. Outsourcing data storage and disaster recovery with Iron Mountain frees up resources, delivers low-cost, long-term preservation of data and provides consistent tracking and reporting for recovery and compliance purposes. With Iron Mountain's solutions, you can lower costs and prepare for unexpected downtime and disaster.

Vaulting Information

SecureSync

Transportation Information

Additional Services

Iron Mountain's secure shredding services are designed to help mitigate the risk associated with the potential loss or disclosure of sensitive or proprietary data or other information assets. Our secure shredding service includes the materials collection and disposition process for destroying information media via the use of proprietary procedures and commercial grade equipment.

Secure Shredding Information

Additional Shredding Services

Software Escrow

Policy Center

Designated Third Party Financial Services