Customer Information Center

Find your service below

If you are curious about how a service works, you can explore below to see links, FAQs, certain contract terms, and other helpful resources for each individual service.

Since 1951, Iron Mountain has helped thousands of companies to store, manage, and protect their important business records. We offer services to meet a wide range of needs, from offsite storage to comprehensive, compliant records management programs. Our secure facilities, system-driven workflow, and records management portal - Iron Mountain Connect™ - ensure your records are well protected off premises, yet easily accessible when you need them.

Did You Know?

Managing your service is easy with Iron Mountain Connect™, our online hub! Place orders, run activity reports, access your inventory data and more — right at your fingertips and available 24/7! With the Iron Mountain Connect hub, you can also enter transmittal data for boxes and files, track recently placed orders and add and maintain users. Already an Iron Mountain Connect user, click the link on the left to explore your options. For more information, or to sign up for Iron Mountain Connect access, contact us at or (800) 934.3453 and we’ll be happy to help!

Carton Storage

Open Shelf Storage

Transportation Information

Additional Services

Iron Mountain reduces risk and cost from unexpected downtime and data loss, by ensuring your data is available and accessible for recovery, wherever and whenever you need it. Outsourcing data storage and disaster recovery with Iron Mountain frees up resources, delivers low-cost, long-term preservation of data and provides consistent tracking and reporting for recovery and compliance purposes. With Iron Mountain's solutions, you can lower costs and prepare for unexpected downtime and disaster.

Service Information

Digital Record Center™ for Medical Images

Iron Mountain's Digital Record Center™ for Medical Images provides a cost-effective, secure solution you can trust. We offer a choice of two services for protecting and archiving medical images: Disaster Recovery and Disaster Recovery & Long-Term Archiving. Whichever plan you choose, you can be confident that your vital medical images are safe and accessible.

Disaster Recovery for Medical Images:

This solution is a managed service that stores and protects medical images off-site in our underground data bunker, so they can be fully recovered in the event of a disaster. Your images are protected through automated, continuous backup to optimize both Recovery Time and Recovery Point Objectives. This service offers rapid recovery in the event of a disaster.

Disaster Recovery & Long-Term Archiving for Medical Images:

This solution is a managed service that provides both off-site disaster recovery and long-term archiving for digital medical images, in a single, cost-effective package. Archived images are continuously replicated from our primary data center to a secondary, geographically dispersed data center, ensuring redundancy and high availability of images. This service offers rapid recovery in the event of a disaster, reduces technology and cost burdens on your facility and ensures on-demand access to medical images whenever and wherever needed.

Vaulting Information


Transportation Information

Additional Storage Services

Iron Mountain's secure shredding services are designed to help mitigate the risk associated with the potential loss or disclosure of sensitive or proprietary data or other information assets. Our secure shredding service includes the materials collection and disposition process for destroying information media via the use of proprietary procedures and commercial grade equipment.

Secure Shredding Information

Additional Shredding Services

Software Escrow

Policy Center

Designated Third Party Financial Services