Special Transportation Requests & Charges

Should you have a transportation need not covered by our standard transportation options, please contact our Customer Care team to learn about available transportation options and costs.

Transportation Service Charges (Records Storage)

Transportation services are shown on your invoice as a trip charge and as a handling charge.

The Trip Charge represents the base cost of making the Transportation Visit itself.  Each Trip Charge shown on your invoice will note the service level requested.  For example, “Trip Charge – Rush.”

Trip Charges may include additional applicable charges based on distance from an Iron Mountain facility or your presence in certain metropolitan areas.  The tables below contain these distance-based and metropolitan area or “metro-zone” charges.  While a Trip Charge may include either of these charges, no service location will be assessed both distance and metro-zone charges for the same Transportation Visit.

Charges based on distance from an Iron Mountain facility are calculated using the following table:

Zone Distance Additional Charge (/trip)
1 0-40 miles $0
2 41-75 miles $18
3 76-100 miles $24
4 >100 miles $30

An additional charge of $15/trip is assessed on Transportation Visits in the New York City metropolitan area and an additional charge of $7/trip is assessed on Transportation Visits in the following metropolitan areas:

City/State or Province

Country

 

City/State or Province

Country

 

City/State or Province

Country

Atlanta, GA

USA

 

Las Vegas, NV (partial)

USA

 

Quebec City, QC

Canada

Austin, TX

USA

 

Los Angeles, CA

USA

 

Sacramento, CA

USA

Baltimore/Columbia, MD

USA

 

Louisville, KY

USA

 

San Antonio, TX

USA

Baton Rouge, LA

USA

 

Memphis, TN

USA

 

San Diego, CA

USA

Boston, MA

USA

 

Miami, FL

USA

 

San Francisco, CA

USA

Charlotte, NC

USA

 

Milwaukee, WI

USA

 

Seattle, WA

USA

Chicago, IL

USA

 

Minneapolis, MN

USA

 

Stamford, CT

USA

Cincinnati, OH

USA

 

Montreal, ON

Canada

 

Tampa, FL

USA

Columbus, OH

USA

 

Nashville, TN

USA

 

Toronto, ON

Canada

Dallas, TX

USA

 

Norfolk, VA

USA

 

Vancouver, BC

Canada

Denver, CO

USA

 

Orlando, FL

USA

 

Washington, DC

USA

Detroit, MI

USA

 

Ottawa, ON

Canada

 

 

 

Edmonton, AB

Canada

 

Philadelphia, PA

USA

 

 

 

El Paso, TX

USA

 

Pittsburgh, PA

USA

 

 

 

Houston, TX

USA

 

Portland, OR

USA

 

 

 

 

To illustrate the effect of these distance and metro-zone charges, consider Corp XYZ with a base Trip Charge of $30 and two service locations: Location One in the Seattle, WA metropolitan area and Location Two located 60 miles away from an Iron Mountain facility.  Location One’s Trip Charge for a next day delivery is $37 and Location Two’s Trip Charge for a next day delivery is $48.  These Trip Charges will appear on Office XYZ’s Schedule A and invoices (as applicable) as “Next Day Delivery, Zone Metro” and “Next Day Delivery, Zone 2”, respectively.

A complete list of the zip or postal codes included in the above metro markets can be found here.

More information on definitions and glossary terms can be found here

The Handling Charge covers the variable costs related to the vehicle capacity utilized plus the work performed to transport items.  All boxes are subject to a minimum Handling Charge of one.

In cases where you are sending or receiving Files not contained within a box, these Files are consolidated into packages.  This process ensures the security and protection of your Files while the Items are in transit.  Handling Charges for Packages are charged a Handling Charge of one Cubic Foot per Package.

Distance and Metro-Zone Transportation Charges (Shred)

Transportation Visits may include applicable charges based on distance from an Iron Mountain facility or presence in certain metropolitan areas. The tables below contain these distance and metropolitan area or “metro-zone” charges. While a Trip Charge may include either of these charges, no service location will be assessed both distance and metro-zone charges for the same Transportation Visit.

Charges based on distance from an Iron Mountain facility are calculated using the following table:

Zone Distance Additional Charge (/trip)
1 0-40 miles $0
2 41-75 miles $18
3 76-100 miles $24
4 >100 miles $30

 

An additional charge of $15/trip is assessed on Transportation Visits in the New York City metropolitan area and an additional charge of $7/trip is assessed on Transportation Visits in the following metropolitan areas:

City/State or Province

Country

 

City/State or Province

Country

 

City/State or Province

Country

Atlanta, GA

USA

 

Las Vegas, NV (partial)

USA

 

Quebec City, QC

Canada

Austin, TX

USA

 

Los Angeles, CA

USA

 

Sacramento, CA

USA

Baltimore/Columbia, MD

USA

 

Louisville, KY

USA

 

San Antonio, TX

USA

Baton Rouge, LA

USA

 

Memphis, TN

USA

 

San Diego, CA

USA

Boston, MA

USA

 

Miami, FL

USA

 

San Francisco, CA

USA

Charlotte, NC

USA

 

Milwaukee, WI

USA

 

Seattle, WA

USA

Chicago, IL

USA

 

Minneapolis, MN

USA

 

Stamford, CT

USA

Cincinnati, OH

USA

 

Montreal, ON

Canada

 

Tampa, FL

USA

Columbus, OH

USA

 

Nashville, TN

USA

 

Toronto, ON

Canada

Dallas, TX

USA

 

Norfolk, VA

USA

 

Vancouver, BC

Canada

Denver, CO

USA

 

Orlando, FL

USA

 

Washington, DC

USA

Detroit, MI

USA

 

Ottawa, ON

Canada

 

 

 

Edmonton, AB

Canada

 

Philadelphia, PA

USA

 

 

 

El Paso, TX

USA

 

Pittsburgh, PA

USA

 

 

 

Houston, TX

USA

 

Portland, OR

USA

 

 

 

 

To illustrate the effect of these distance and metro-zone charges, consider Corp XYZ with two service locations: Location One in the Seattle, WA metropolitan area and Location Two located 60 miles away from an Iron Mountain facility.  Corp XYZ will see an additional $7 charge per Transportation Visit to Location One displayed on its invoice as “Shred Trans Zone Metro” and it will see an additional $18 charge per Transportation Visit to Location Two displayed on the invoice as “Shred Trans Zone 2.”  Both of these charges will also appear on Corp XYZ’s Schedule A.

A complete list of the zip or postal codes included in the above metro markets can be found here.