Residential shredding

Yes, Iron Mountain Express offers customers the ability to purchase one time offsite secure shredding starting as low as $140.

Secure shredding allows businesses to safely and cost effectively destroy unnecessary paper-based documents that may contain confidential information. Shredding can help prevent identity theft or data breach, free up space, and recycle documents.

All paper documents can be shredded, with no need to remove staples or paper clips. Example documents include bank statements, bills, driver’s licenses, employment records, employee pay stubs, medical records, tax forms, and legal documents.

Clean paper (any size), blueprints, newspapers, magazines, brochures, mail, photographs, and file folders can go into shred bins; no need to remove staples, paper clips, rubber bands or small binders.

The following items do not go into shred bins: paper exceptions (cardboard, telephone books, hard cover books), plastics (plastic bags and packing materials, computer discs, DVDs, CDs, VCR tapes, transparencies, ID badges, driver's licenses, x-rays), batteries (no batteries of any kind), hardware (computer parts, printer and photocopier parts, trash or hazardous materials), metals, and biohazardous and medical waste.

Yes, Iron Mountain has achieved NAID AAA certification at all of its North American operations.

Yes. You can schedule a professional pickup directly at your doorstep by purchasing Iron Mountain Express online or you can purchase through a partner, but Iron Mountain offers the residential service through partners.

If you scheduled a service but will not be at the residence at the agreed time, you should call Iron Mountain’s customer service line at 1-800-899-4766.

Yes. The Iron Mountain driver will leave a container just outside of the residence before stepping back towards the Iron Mountain truck, then return to lock it when the customer has finished filling it with their secure documents. There should be no physical contact between the Iron Mountain driver and the customer.

No. For the safety of the driver and the customer, the Iron Mountain driver will not be allowed to cross the threshold of a customer residence. Therefore, all materials to be shredded need to be staged outside of the home at ground level .

If this is the case, you can meet the Iron Mountain driver outside the front of the building, as close as possible to the street.

Iron Mountain Express is the fastest way to get an on-demand "as-needed" pickup. For recurring needs, service frequency can range from one-time pickup, to weekly, bi-weekly, and monthly through our partner subscriptions.

Yes, Iron Mountain Express is optimized for one-time purges. No long-term contracts. Some partners also have one-time pickup options based on the number of boxes or bins being serviced.

Iron Mountain will drop off containers at your service location at an agreed upon time and date once the new account setup process is complete. You must select the bin service option to get complimentary shred containers delivered.

Iron Mountain offers 65 gallon bins (which hold approximately 230 lbs). An additional container can be added to the service of the first container.

With Iron Mountain Express, you get an all-inclusive online rate for one-time pickups. Subscription package pricing varies based on partners.

While all shredded paper is recycled by Iron Mountain, secure shredding ensures that documents are protected and verified that they are destroyed. Standard recycling programs offer little to no protection of confidential documents.

All shredded materials are recycled into new paper products.

Once you checkout via Iron Mountain Express, you will receive service date details within 24 hours. If using a partner, service details are provided in 3-10 days depending on location and partner

Iron Mountain Express provides a confirmed service date within 24 hours of your online order, giving you more predictability for service hours. Partners will offer a time window for service after purchase, between our operating hours of 8am and 5pm.

All documents are deposited into a locked bin and follow Iron Mountain’s patented chain of custody solution that helps to protect information in transit with patented security features and tracking from pickup to destruction.

When you purchase via Iron Mountain Express online, you handle everything in one secure transaction with the brand you trust. If you purchase with a partner, the partner will bill you directly through their website

For any non-billing related questions, please reach out to Iron Mountain directly at 1-800-934-3454 or askcustomerservice@ironmountain.com.