CUSTOMER SERVICE ADVISORY - Coronavirus (COVID-19)

Due to regional impact regarding COVID-19, we have limited agents available to respond to inquiries via 1-800-899-4766. When possible, please use ironmountain.com and Iron Mountain Connect™ to reach us. You can also send inquiries to askcustomerservice@ironmountain.com.

We’re closely monitoring the evolving situation surrounding Coronavirus (COVID-19) and have activated our global pandemic plan. The health and safety of our employees and customers is our top priority and we continue to take appropriate steps consistent with our preparedness plan and the World Health Organization (WHO) guidelines so our people, customers, and communities can remain healthy.

Actions we’re taking

To that end, we continue to advise all employees to follow travel advisories and guidance provided by local governments. We’re also taking additional steps including asking employees to delay all non-essential travel and use digital and virtual collaboration tools in lieu of large face-to-face meetings. We’re also restricting visitor access to many of our solution centers, implementing strict hygiene precautions in our facilities, and providing transparent and continuous updates to employees and customers.

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