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Achieving operational efficiencies while delivering an outstanding customer experience continue to be key business goals impacting the 72,000 open U.S. bank branches.
Paper records created and stored in the bank branch can pose significant business risk to the bank resulting in:
Iron Mountain Digital Bank solution is a comprehensive suite of optional services transforming your branch operations and customer experience while maintaining compliance. We prepare the customer file documents, scan them, classify, index, and quality check (QC) the scanned images. You get quick and secure access to scanned physical documents and digital records stored in a secure central software as a service (saas) information management and content services platform. Our flexible service offerings support your legacy and net new file processes as shown in the example workflow below. We meet you wherever you are in your paperless journey.
Rapid and accurate indexing of critical customer data stored in branch boxes and back office documents—freeing up valuable branch space for revenue generating activities
A secure chain of custody with scanning and indexing—better control of who has access to sensitive customer information, reducing business risk
A digital repository of customer information and long-term storage for compliance—quickly and easily search and find critical customer information from a central and secure digital location or at our offsite records centers
Learn more about Iron Mountain.