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Digital Business
Intelligent document processing and workflow automation
Digitize | Store | Automate | Unlock
Overview
Quickly access the information you need
Paper is still part of many organizational processes, which slows work down. Even when documents or records are digitized, your employees can waste valuable time manually searching the documents for key data that they need to do their jobs. This challenge only gets exacerbated when documents are used by multiple stakeholders as part of organizational workflows.
Iron Mountain can digitize and classify your documents so you can easily search and access them on a digital platform. Our digital platform portfolio includes AI-enabled intelligent document processing capabilities to automatically extract select data in documents so you can quickly access the key data you need to take action. You can create your own automated workflows using the platform’s low code environment or Iron Mountain’s skilled Professional Services team can build them for you to streamline document routing and identify process delays or missing documents.
Learn more about our suite of software as a service (SaaS) solutions designed to drive efficiencies in your organization’s most common processes and address industry-specific challenges.
InSight content services platform
Cross-industry solutions
InSight content services platform
Digital mailroom
Eliminate paper at your front door. Whether you plan on going back to the office, remaining virtual, or a combination, freeing yourself from receiving and distributing physical mail is critical to move forward.
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Transform your Accounts Payable (AP) processes
Accounts payable solution
Streamline information access, reduce risk, and enhance customer experience through a powerful combination of technology and decades of global expertise in digitizing and classifying bank documents.
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Human Resources solution vs The advancing HR function
Human resources
Manage your full digital employee record by enabling employees and internal business partners to participate in automated workflows with integrations to eSignature and HR systems.
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Industry solutions
Industry solutions
Banking
Become a paperless bank branch. Streamline information access, reduce risk, and enhance customer experience through a powerful combination of technology and decades of global expertise in digitizing and classifying bank documents.
Energy
Maintain energy compliance with a large and evolving set of regulations by getting information where and when you need it, while maintaining data security.
Healthcare
Advance your healthcare digital transformation through digitization, workflow automation, and secure access to your organization’s most relevant data. Enable stronger operational and clinical decision-making, while improving patient care.
Healthcare
In healthcare, patient data is the primary source of truth for decisions through all the stages of care delivery and insurance payor process.
Insurance
Achieve faster and more accurate claims processing through digitization, intelligent document processing, and workflow automation. Leverage technology to quickly analyze documentation provided for claims, assess damages, and make decisions faster.
Mortgages and loans
Leverage Iron Mountain’s expertise in intelligent document processing for mortgages. Accelerate your digital transformation by capturing, classifying, indexing, enriching, and visualizing your mortgage and loan data regardless of format, physical or digital.
Mortgage post-closing process
Declining mortgage origination revenue is driving operational cost reductions and third-party outsourcing
Public sector
Transform access to government records and delivery of citizen services through digitization and workflow automation technology. Manage information growth and increase operational efficiency with streamlined processes.
Customer success stories
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Security and compliance
We take security seriously. That’s why 95% of Fortune 1000 companies trust Iron Mountain with their critical and sensitive records. We have been securing sensitive data for 70+ years and provide services across a wide range of industries in more than 60 countries.
You can rest easy knowing that your information is safe in our end-to-end solution—from working with you on logistics for digitizing your documents at our scanning centers to auto-routing your digital information to the intended recipient and disposing of your paper documents in the manner you request (securely storing, shredding, or returning it to you).
InSight leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as its enterprise security framework and complies with industry standards, including (but not limited to):
- HIPAA*
- FedRAMP/FISMA*
- GDPR
- Soc 2 Type II
- ISO27001
*available through Professional Services
Frequently asked questions
Browse these frequently asked questions and contact us if you’d like to ask your own.
Who can access my documents?
Iron Mountain’s Implementation team meets with your organization to learn how your organization wishes to handle documents: by department, floor, individual, etc.
Iron Mountain then sets up your users, user groups and data security rules to ensure that the proper people have access to your information. Post implementation, your administrator users will be able to update your user groups and maintain users.
Learn more about privacy and data protection at Iron Mountain.
How does Iron Mountain ensure that only the right users access information?
Data security is paramount to any organization, and Iron Mountain makes this easy with metadata-based security capabilities. Metadata security rules can be set up by your administrator and assigned to users either at the individual or user group level. This ensures that users are only accessing the information that they should.
Can I use InSight for my documents that have been previously digitized?
Yes, you can easily ingest your digital documents and add index data to help centralize your information.
Ingestion from the following repositories is also supported:
- Iron Mountain Connect via Image on Demand (IOD)
- Amazon® Web Services (AWS)
- Google Cloud
- Enterprise Content Management (ECM, including but not limited to SharePoint, Alfresco, and OpenText)
- Google Drive
- Dropbox
- Network File Systems (NFS)
…as well as data from tapes, photos, audio, and videos.
What happens to our physical documents that are digitized by Iron Mountain?
You’re able to select from several disposition options for your physical documents:
- Your physical documents can be returned to you
- Your physical documents can be stored in an Iron Mountain record center
- Your physical can be securely shredded
Are these SaaS solutions scalable?
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