AI-driven workflows for the enterprise back office

Iron Mountain InSight DXP is a unified, scalable platform that helps Global Business Services and Shared Services teams connect digital and physical information flows and run end-to-end intelligent workflows. It is designed to improve operational efficiency, visibility and governance across high-volume, document-heavy processes.

InSight DXP typically supports GBS by:

• Connecting siloed information across teams, regions and systems into a consistent operational view
• Orchestrating workflows end to end, from intake and capture through approvals, exception handling and reporting
• Embedding AI and automation to reduce manual validation and accelerate cycle times
• Strengthening governance with controls that support compliance, security and audit readiness

Manual validation, re-keying, and exception chasing often consume capacity in GBS operations. InSight DXP reduces this burden by digitising intake, automating routing and approvals, and standardizing process execution across locations and teams.

Where margin impact typically comes from:

• Fewer manual touches across capture, validation, routing and reconciliation
• Faster cycle times through automated workflow steps and clearer exception queues
• Reduced rework by improving data quality upstream and standardising business rules
• More productive talent deployment by moving teams from routine checks to higher-value analysis and stakeholder support

InSight DXP is suited to workflows where information is distributed across systems, volumes are high, and governance requirements are strict. Common GBS use cases include:

• Invoice Processing (Accounts Payable)
  Automate capture, coding support, approvals and exception handling to reduce cycle time and improve accuracy.
• Facilities and Real Estate
  Connect mailroom and physical inputs to digital routing and tracking to improve control and responsiveness.
• Human Resources
  Streamline employee document handling and case workflows while improving security and access controls.
• Contract Intelligence
  Centralise executed agreements, track renewals, obligations and risk signals, and improve visibility for stakeholders.
• Legal Operations
  Reduce manual handling in document-intensive processes and improve consistency, oversight and throughput.

A common deployment pattern is to start with one workflow (often AP or mail operations), then expand into adjacent processes once governance, integration and reporting foundations are proven.

Fragmented processes and disconnected systems increase compliance risk because policy enforcement and audit evidence becomes inconsistent. InSight DXP supports governance by making workflows more controlled, traceable and measurable.

Governance and compliance outcomes usually improve through:

• Standardised workflow execution across regions, teams and vendors
• Clear accountability via role-based access and defined approval steps
• Stronger traceability with end-to-end visibility of what happened, when and by whom
• Centralised reporting that supports operational oversight and audit preparation
• Security-by-design principles that align to enterprise requirements (data handling, permissions, retention and oversight)

GBS transformation succeeds when technology, operating model and adoption move together. InSight DXP implementations typically combine platform configuration with process design, integration planning, data governance and operational change.

Iron Mountain support commonly covers:

• Discovery and workflow design: mapping current-state, identifying breakpoints, defining target workflows and controls
• Phased rollout: prioritising high-volume workflows first, then scaling across functions and geographies
• Integration and data enablement: connecting systems and standardising how data moves through workflows
• Operational readiness: training, SOPs, governance roles, reporting and performance measurement
• Ongoing optimisation: continuous improvement cycles to reduce exceptions, improve throughput and expand automation coverage