Customer Support 24/7
support by service
Iron Mountain’s website now includes our Customer Support Center, a support hub that makes it easy to find the answers to your account questions.
The Customer Support Center can help you:
- Save time — no wait time on the phone
- Get answers to your questions in real-time, 24/7/365
- Review our dynamic Frequently Asked Questions (FAQ’s)
- Chat now with an agent through our Live Chat feature
- Submit a request for assistance
Service specific FAQs coming soon. For now, check out how some of our other services work
24-Hour Support for Iron Mountain Customers
24-Hour Support for Iron Mountain Customers
Whether you have been an Iron Mountain data center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24-hours a day across the globe.
Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.
North America (NA)
Email: imdcsupport@ironmountain.com
Phone: 833-IRM-COLO (833-476-2656)
Submit a ticket: https://imdc.service-now.com
Europe (EMEA)
Email: emea.imdcsupport@ironmountain.com
AMS-1 Phone: +31-20-5320859
LON-1 Phone: 011 442038684035
Submit a ticket: https://imdc.service-now.com
Asia/Pacific (APAC)
Email: apac.imdcsupport@ironmountain.com
Phone: +65-3157-6839
Submit a ticket: https://imdc.service-now.com
24-Hour Support for Iron Cloud Customers
Our goal is to provide every Iron Mountain Iron Cloud customer with responsive, professional service 24-hours a day. Please use the below contacts to reach us.
North America (NA)
Email: Servicedesk@ironmountain.com
Phone: 1-800-934-3453
Submit a ticket: For any non-critical issue, mail Servicedesk@ironmountain.com and copy ironcloud.support@ironmountain.com and include IronCloud (as one word) in the Subject line to expedite assistance.
For any critical issue, please call 1 (800) 934-3453, select option 4 for Iron Cloud Services and then select the number listed for your specific service.