Customer Support 24/7
Customer Support 24/7
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Iron Mountain’s website now includes our Customer Support Center, a support hub that makes it easy to find the answers to your account questions.
The Customer Support Center can help you:
- Save time — no wait time on the phone
- Get answers to your questions in real-time, 24/7/365
- Review our dynamic Frequently Asked Questions (FAQ’s)
- Chat now with an agent through our Live Chat feature
- Submit a request for assistance
Service specific FAQs coming soon. For now, check out how some of our other services work
24-Hour Support for Iron Mountain Customers
24-Hour Support for Iron Mountain Customers
Whether you have been an Iron Mountain data center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24-hours a day across the globe.
Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.
North America (NA)
Email: imdcsupport@ironmountain.com
Phone: 833-IRM-COLO (833-476-2656)
Submit a ticket: https://imdc.service-now.com
Europe (EMEA)
Email: emea.imdcsupport@ironmountain.com
NL Phone: +31-20-5320859
UK Phone: 011-442038684035
DE Phone: +49-69-8088-4518
Submit a ticket: https://imdc.service-now.com
Asia/Pacific (APAC)
Email: apac.imdcsupport@ironmountain.com
Phone: +65-3157-6839
Submit a ticket: https://imdc.service-now.com
24-Hour Support for Iron Cloud Customers
Our goal is to provide every Iron Mountain Iron Cloud customer with responsive, professional service 24-hours a day. Please do not contact Iron Cloud Support if your issue is related to Records Management & Shred, Data Backup, and Recovery or Data Centers and Colocation. Use the tabs provided on this page to locate support and contact information for those services.
Please use the below contacts to reach us.
North America (NA)
Email: ironcloud.support@ironmountain.com
Phone: 1-800-934-3453
Submit a ticket: For any non-critical issue, mail ironcloud.support@ironmountain.com and include IronCloud (as one word) in the Subject line to expedite assistance.
For any critical issue, please call 1-800-934-3453, when prompted ask for "Technical Support" and once transferred/prompted, select option 2 for Cloud Technical Support.
1-888-703-8127
Use the details provided on this page to locate support and contact information for services for Digital Solutions - Onbase, DRC.
For any critical issue, please call 1-800-934-3453 when prompted ask for "Technical Support".
For OnBase Technical support For any non-critical issue, please e-mail askcustomerService@ironmountain.com and include OnBase in the subject line.
For DRC Technical support For any non-critical issue, please e-mail askcustomerService@ironmountain.com, copy CSGDMSITOperations@ironmountain.com and include DRC in the subject line.
We’re here for you
At Iron Mountain, we’re always looking for ways to improve your experience doing business with us. We value your feedback. Good or bad, learning about your experiences helps us be better partners and stay focused on what matters most to you.
We always strive to get it right the first time, but if we didn’t meet your expectations, we want to know so we can do better. And when you have a good experience, we’d love to hear about that too.
You can email Bill Meaney Feedback with your name, contact information and the feedback you’d like to share. On behalf of the entire Iron Mountain leadership team, we look forward to hearing from you.
To ensure we resolve any of your immediate needs as quickly as possible, a member of our Care team will be in touch with you soon.