Special Transportation Requests & Charges

Should you have a transportation need not covered by our standard transportation options, please contact our Customer Care team to learn about available transportation options and costs.

Transportation Service Charges (Records Storage)

Transportation services are shown on your invoice as a trip charge and as a handling charge.

The Trip Charge represents the base cost of making the Transportation itself. Each Trip Charge shown on your invoice will note the service level requested. For example, “Trip Charge - Rush.”

Trip Charges may include additional applicable charges based on distance from an Iron Mountain facility or your presence in certain zip codes. The table below contains these distance-based, and metro-zone charges. While a Trip Charge may reflect either of these charges, no service location will be assessed both distance and metro-zone charges for the same Transportation Visit.

To illustrate the effect of these distance and metro-zone charges, consider Corp XYZ with a previous Trip Charge of $30 and two service locations: Location One in the Seattle, WA and Location Two located 60 miles away from an Iron Mountain facility. Assuming no change in last year’s rate of $30, Location One’s revised Trip Charge of $35 will appear as "Trip Charge, Zone Metro" and Location Two's revised Trip Charge of $46 will appear as "Trip Charge, Zone 2" on Office XYZ's Schedule A and invoice.

Charges based on distance from an Iron Mountain facility and metro-zone are calculated using the following table:

Zone Distance Additional Charge (/trip)
1 0-50 miles $0
2 51-75 miles $16
3 76-100 miles $22
4 >100 miles $28

A complete list of the zip or postal codes included in the above metro markets can be found here.

The Handling Charge covers the variable costs related to the vehicle capacity utilized plus the work performed to transport Items. All boxes are subject to a minimum Handling Charge of one

In cases where you are sending or receiving Files not contained within a box, these Files are consolidated into packages. This process ensures the security and protection of your Files while the Items are in transit. Handling Charges for Packages are charged a Handling Charge of one Cubic Foot per Package.

Metro-Zone Transportation Charges (Shred)

Transportation Visits may include applicable charges based on distance from an Iron Mountain facility or presence in certain metropolitan areas. The tables below contain these distance and metropolitan area or "metro-zone" charges. While a Transportation Visit may include either of these charges, no service location will be assessed both distance and metro-zone charges for the same Transportation Visit. To illustrate the effect of these distance and metro-zone charges, consider Corp XYZ with two service locations: Location One in the Seattle, WA metropolitan area and Location Two located 60 miles away from an Iron Mountain facility. Location One will see an additional $5 Metro charge, displayed on the invoice as "Shred Trans Zone Metro" and Location Two will see an additional $16 Zone Charge, displayed on the invoice as "Shred Trans Zone 2" on Office XYZ's Schedule A and invoice.

Charges based on distance from an Iron Mountain facility are calculated using the following table:

Zone Distance Additional Charge (/trip)
1 0-50 miles $0
2 51-75 miles $16
3 76-100 miles $22
4 >100 miles $28

A complete list of the zip or postal codes included in the above metro markets can be found here.