Streamline workflow with automation

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Technological advancement has produced new ways to streamline workflow. Now is the time to consider modernizing with workflow automation.

20 August 20217 mins
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As technological advancement has produced new ways to streamline workflow, more and more organizations are relying on intelligent systems. If you haven't already modernized your organization's workflow, now is the time to start.

In the last few years, technological advancement has produced new ways to streamline workflow. As they modernize, more organizations are relying on intelligent systems. New workflow automation systems can achieve better results with less human intervention than previous generations of workflow tools. If you haven't already modernized your organization's workflow, now is the time to start. Automating workflows is just one way organizations are evolving to be more digitally mature.

Achieving Consistency

In many organizations, there are a variety of ways to perform similar tasks — consistency is lacking and results are likewise varied. Workflow automation tools, in contrast, promote transparency and accuracy, streamlining workflow and requiring less human intervention (which tends to be where inconsistency and errors are introduced).

One national retailer left behind an outdated, manual system and upgraded to a more efficient, modern platform. Workflow Automation powered by Hyland enabled their team to work more digitally. The system made processes more visible and consistent and significantly reduced human error. The organization is now more prepared for an audit and can make better use of its metrics. Automation has eliminated the tedium of most manual intervention throughout human resources workflows. The automated system has unified several of the formerly manual, disparate systems, creating a more holistic, streamlined process.

These results aren't atypical; in efforts to streamline workflow, most organizations are similarly successful.

Legacy Systems

Legacy workflow solutions rely heavily on manual human intervention at various points in the workflow. Manual intervention is less efficient and less accurate; as workflow queues lengthen, errors become more likely. Many legacy systems also rely heavily on integration with legacy email systems, forcing organizations to wait to upgrade systems that are connected to their legacy workflow solutions. Waiting for upgrades raises the organization's risk for data breaches, lowers employee satisfaction, and can cause costly downtime.

Workflow Automation Systems

Newer systems are able to evaluate both workflow and related documents without human intervention, relying instead on artificial intelligence to recognize document types, categories and metadata.

Newer systems also make workflow more transparent and centralized. Many legacy workflow systems help establish department- or division-level workflow but lack a centralized location to evaluate workflow, ensure consistency, share workflow beyond artificial organizational boundaries, and collaborate on effective workflow strategies. Many legacy systems suffer from a glut of non-functioning, redundant or ineffective workflow processes.

  • 37%

    According to recent research by AIIM, only 37% of companies have an active accounts payable automation project or system in place.


Identifying Workflow for Modernization

Your organization doesn't have to modernize the most cumbersome processes first. Instead, it can start by modernizing the workflow it uses the most. Focus on automating repeatable processes; in this type of workflow, small improvements quickly compound to improve overall efficiency.

Automate the cumbersome workflow second. Rather than introducing a new system with a complex workflow, introduce it with a simple workflow used regularly by the typical employee. Once employees become accustomed to the new systems, they will be more inclined to request changes to a more complex workflow. This approach can reduce the friction that commonly accompanies the implementation of a new information system — especially for workflow.

The Time for Modernization Is Now

New workflow automation tools can help organizations achieve better results with significantly less effort than many other similar projects in an enterprise. If an organization is struggling with legacy workflow solutions, it's time to modernize.

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