When assessing your resilience, follow the flow of information

A retention schedule enables organisational compliance with rules, regulations, and internal requirements related to records—both physical and digital. But what about all of the data that permeates an organisation?

Organisations are driving to create a differentiated customer experience, but it’s difficult to do that when you cannot easily access information in disparate systems, legacy applications, and paper-based manual processes.

Achieving digital transformation is a top priority worldwide, and enterprise leaders are using artificial intelligence (AI) insights to improve decision‐making and provide better customer service.