Spike in unemployment claims provides new workflow challenges


Unemployment claims continue to rise as more companies furlough or lay off workers as a result of COVID-19. Learn how digitisation can help. 僅提供英文版本

2022年8月29日7 分鐘


As a result of COVID-19, unemployment numbers continue to rise, with millions of Americans filing for unemployment services and compensation. Because of the unprecedented number of people needing assistance, it is critical to ensure efficient and timely processing of supporting information needed to complete claims, using electronic processes to aid remote unemployment staff.

Unemployment numbers hit record highs, as a result of COVID-19. Millions of Americans rushed to file for unemployment services and compensation. As of May, more than 36 million Americans applied for unemployment benefits over a two-month period. This quick spike in unemployment benefit requests presents a number of challenges for a remote workforce.

Let go of legacy

With so many employees working from home, including government personnel, managing this massive volume of claims is very difficult using legacy, paper-based processes. During this high-volume time, it's critical to ensure efficient and timely processing of supporting information needed to complete an unemployment claim. While a majority of unemployment claims flow through the state's platform and auto-adjudicate, a number of exceptions can easily consume staff. Getting access to these paper-based documents presents a new challenge for remote workers, who typically retrieve these documents from their office mailroom.

Unemployment offices need to rely on electronic processes — including digitisation, cloud services, secure storage and secure destruction of records — more than ever before to access the necessary documents to process this increased volume of exception claims among their remote workforce.


First-time claims for unemployment benefits have surged more than 3,000% since early March.


CNN Business

Look to a trusted partner for guidance

State agencies should look to a trusted partner with deep experience in retrieving, digitising and securely transmitting high volumes of data electronically. To handle the escalating number of new and continuing claims, government offices will need to rely on a partner with expertise in:

  • Digitisation: Providing remote workers with the ability to scan, access and digitally store information in the cloud for an efficient, distributed workflow.
  • Digital Mailroom: A service to retrieve your physical documents from a location, scan them and provide secure access to remote employees.
  • Imaging Services: Unlock your paper-burdened workflows and work more digitally.     
  • Secure Storage: unlock the value of information in your stored paper records and documents
  • Iron Mountain Insight Essential Edition: Find what you need when you need it most.

The right partner will provide solutions to help process a backlog of claims exceptions, allow timely processing of requests and make incoming claim forms available to remote caseworkers wherever they are.

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