Iron Mountain intelligent document processing and workflow automation services

Digital business

InSight Intelligent Document Processing

Digitise, store, automate, and unlock the power of your data

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Transformation solutions to secure and unlock value from your data

The data that runs your organisation is growing exponentially in a variety of formats—and quickly becoming more complex to manage and act upon.

Iron Mountain is an industry leader in helping you bridge the gap between physical and digital information. We help automate your document-centric processes and put your data to work so you can make informed business decisions. Whether digitising physical documents or centralising already digitised content and rich media, we bring it all together for you.

Explore below to learn more about our suite of software as a service (SaaS) solutions designed to drive efficiencies in your organisation’s most common processes and address industry-specific challenges.

Rethink how you do your business

Cross-industry solutions

Iron Mountain Digital Mailroom Service

Digital mailroom

Eliminate paper at your front door. Whether you plan on going back to the office, remaining virtual, or a combination, freeing yourself from receiving and distributing physical mail is critical to moving forward.

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Transform your Accounts Payable (AP) processes

Accounts payable solution

Streamline information access, reduce risk, and enhance customer experience through a powerful combination of technology and decades of global expertise in digitizing and classifying bank documents.

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Iron Mountain Scan and Store solution

Scan and Store

Through a combination of Iron Mountain’s document scanning expertise, infrastructure and a modern, secure storage repository, we help you find what you need when you need it most.

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Information management platform capabilities

Iron Mountain offers a global information management and content services platform designed to help manage and add structure to your organisation’s unstructured content, such as documents, audio, videos, and photos. The platform leverages intelligent document processing technology to aggregate and connect physical and digital information, extracting key metadata out of documents and automating document-centric workflows to help you get to relevant information faster.

Click on the boxes below to learn about key capabilities.

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Transform physical into digital


Leverage our best-in-class digitisation technology to quickly turn your physical documents, microfilm, or microfiche into digital. Our global footprint enables a consistent approach to your scanning requirements.

We can help you prioritise and achieve your goals, ranging from large-scale backfile conversion to day-forward scanning programs. You can even have your inbound physical mail redirected to our secure facilities, and our team of experts will receive, open, and scan your mail.

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Access files in secure repository


From a simple storage repository with basic search and retrieve access, to more complex information management needs, this flexible platform can scale with your information management challenges.

Whether your information needs to be digitised or is already in a digital format, it is stored in this secure platform for easy access. All files are encrypted, and role-based permissions enable authorised users to access documents 24/7, with integration to multiple content and data systems throughout your organisation, including a line of business applications:

  • Enterprise Resource Planning (ERP) systems
  • Enterprise Content Management (ECM) systems
  • Content Services Platforms (CSP)
  • On-premise and cloud-based file shares
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Enable collaboration for document-centric processes


Iron Mountain offers a wide range of business process management (BPM) and operational workflow expertise combined with intelligent document processing tools that use technology and techniques such as:

  • Optical character recognition (OCR)
  • Artificial intelligence (AI)
  • Machine learning (ML)
  • Robust exception processing

Automated workflows are built out based on key metadata to enable streamlined document routing, review, and better business decisions.

You’ll also have the ability to access updated records retention rules and apply them systematically to relevant documents leveraging platform integration to the Iron Mountain® Policy Center solution.

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View and interpret key information


Unlock the hidden value of your content wherever it resides through modern, artificial intelligence (AI)-infused content-driven applications and federated search capabilities across all of your organisation’s repositories.

Using the power of the platform, relevant metadata is extracted, classified, and categorised into a streamlined interface to enable better decision making. Dashboards provide a visual display of data and metrics for powerful insights.

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Jumpstart your digital transformation

Accelerate your digital transformation journey in just 5 steps

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Frequently asked questions

Browse these frequently asked questions and contact us if you’d like to ask your own.

Who can access my documents?

Iron Mountain’s Implementation team meets with your organisation to learn how your organisation wishes to handle documents: by department, floor, individual, etc.

Iron Mountain then sets up your users, user groups and data security rules to ensure that the proper people have access to your information. Post implementation, your administrator users will be able to update your user groups and maintain users.

How does Iron Mountain ensure that only the right users access information?

Data security is paramount to any organisation, and Iron Mountain makes this easy with metadata-based security capabilities. Metadata security rules can be set up by your administrator and assigned to users either at the individual or user group level. This ensures that users are only accessing the information that they should.

Can I use InSight for my documents that have been previously digitised?

Yes, you can easily ingest your digital documents and add index data to help centralise your information.

Ingestion from the following repositories is also supported:

  • Iron Mountain Connect via Image on Demand (IOD)
  • Amazon® Web Services (AWS)
  • Google Cloud
  • Enterprise Content Management (ECM, including but not limited to SharePoint, Alfresco, and OpenText)
  • Google Drive
  • Dropbox
  • Network File Systems (NFS)

…as well as data from tapes, photos, audio, and videos.

What happens to our physical documents that are digitised by Iron Mountain?

You’re able to select from several disposition options for your physical documents:

  • Your physical documents can be returned to you
  • Your physical documents can be stored in an Iron Mountain record centre
  • Your physical can be securely shredded
Are these SaaS solutions scalable?

Yes, these solutions are able to accommodate any number of users and store vast amounts of data in multiple countries.

Is my data recoverable in the event of a disaster?

Your data is stored in the cloud for a length of time that is based on your contract and your organisation’s retention requirements. The InSight customer care team is your main point of contact for disaster recovery assistance.

Why should I choose Iron Mountain?

Unlike other offerings, Iron Mountain provides an auditable chain of custody across physical and digital documents. We take security seriously, that is why over 90% of the Fortune 1,000 companies trust Iron Mountain with their critical and sensitive records. We have been securing sensitive data for 70+ years across a wide range of industries in over 60 countries. You can rest easy knowing that your information is safe in our end-to-end solution - from digitisation at our scanning centres to auto-routing your documents to the intended recipient and disposing of your physical documents in the manner you request (securely storing, shredding, or returning them to you).

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