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Customer Support

Login to your IM Connect or Secure Sync account or learn how to create an account.

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If you have more questions or would like help registering, please contact our Customer Care team


Offers everything you need to track your media, schedule pickups, view reports, store and access your disaster recovery plan.

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ReQuest Web

Visibility, access and control of your physical and digital information.

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customer account management

Iron Mountain Connect

The Iron Mountain Connect Portal: Keeping you connected to your business records. IM Connect

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Contact Iron Mountain Hong Kong

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Support centre

Our Customer Support Centre can help provide you with the quickest answers to your questions.
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Contact customer service

Connect with one of our knowledgeable representatives to address your specific solution needs.
+852 2331 8000