Workplace IT Asset Management (ITAM) Services

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Maximise IT asset value with Iron Mountain's HAM services: Secure storage, deployment, and sustainable disposal.

23 May 20247 min
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IT Hardware Asset Management (HAM) Services

Get the most out of your workplace IT assets

As a global leader in hardware asset management, Iron Mountain delivers Workplace IT Asset Management solutions catered to how you work today, while also supporting how you’ll transform your business tomorrow. We ensure your data security through a secure chain of custody and also support your organisation’s sustainability goals — as demonstrated by the Environmental Benefits Report.

Learn how Iron Mountain’s Workplace ITAM can support your specific business needs.

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Iron Mountain’s workplace ITAM process

Iron Mountain's Secure IT Asset Lifecycle Management process is a comprehensive suite that encompasses the entire lifespan of workplace IT assets. Storage and configuration services ensure devices are securely stored and readily accessible while also being tailored to the needs of the end user. Deployment services ensure that new and existing employees have the necessary equipment, configured to specification and delivered efficiently. Support services maintain asset value through warranty management, battery replacement, and life extension efforts. At the time of retirement, IT Asset Disposition (ITAD) services, ensure secure data erasure or destruction and environmentally responsible resale or recycling.

This end-to-end management yields data security, operational efficiency, and the fulfilment of sustainability objectives — tailored to the evolving demands of modern business operations. 

Workplace ITAM use cases

Employee onboarding

  • Your objective
    Equip new employees with PCs and peripherals.
  • Required solutions
    Automate and scale employee onboarding for seamless equipment provisioning.
  • Our services
    Unified online management, deployment, storage, imaging, kitting, tagging, tracking, logistics, and reporting.

Employee offboarding

  • Your objective
    Recover IT assets from departing employees.
  • Required solutions
    Implement automated asset retrieval, remote data erasure, secure shipping, and end-to-end tracking.
  • Our services
    Unified online management, remote data erasure, logistics, testing, cleaning, storage, and detailed reporting.

Workplace IT asset refresh

  • Your objective
    Replace outdated workplace hardware.
  • Required solutions
    Efficiently manage complexities, ensure data security during outdated equipment collection, and enable seamless advance replacement with updated hardware.
  • Our services
    Integrated program management, retired hardware removal, new hardware deployment, and disposition.

Lease return

  • Your objective
    Return leased equipment to the lessor.
  • Required solutions
    Safely collect, store, and return leased PCs to their original lessor while maintaining data security throughout the collection process.
  • Our services
    Efficient lease return management, deadline adherence, two-way logistics, device testing, cleaning, and grading.

Disposition of retired assets

  • Your objective
    Secure disposition of retired IT assets.
  • Required solutions
    Efficiently manage retired systems for potential reuse or certified data erasure and recycling with comprehensive reporting.
  • Our services
    Secure media destruction / sanitisation, recycling, remarketing, and detailed reporting with data destruction certification.

A unified solution for workplace ITAM

Do you have a comprehensive ITAM program in place?

Managing IT assets across their entire lifecycle can be a daunting task for even the most experienced organizations. Without a comprehensive HAM program in place, it can be difficult to effectively manage and track assets, especially those located remotely.

A unified IT asset lifecycle management (ALM) process is essential for organizations to ensure that their IT assets are properly managed and tracked throughout their entire lifecycle. Iron Mountain's workplace ITAM offers a comprehensive range of asset management services throughout the entire IT lifecycle including:

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Data security is at the core of everything we do

Your sensitive data. Our best-in-class security.

At every stage of the IT asset disposition (ITAD) journey, we provide meaningful, end-to-end data protection.

Starting with world-class logistics and global tracking services, we process your assets, ensuring a transparent, audit-ready, and traceable chain of custody with complete and comprehensive data destruction.

Deliver maximum value recovery and drive ROI

With more frequent individual device and data centre infrastructure refresh cycles, maximizing agility, efficiency, and return on investment (ROI) is key for your competitive edge.

Through our data centre remarketing services, customers report higher value recovery versus competitors, which helps fund tech refreshes and alleviate stretched budgets.

From onsite data sanitization, de-installation, and device pickup to sustainable ITAD, having one partner streamlines operations while reducing costs and enhancing risk management.

Where sustainability is the new IT norm

Continuous technological innovation has produced an explosion of e-waste, which has resulted in increased regulation focused on improving global sustainability.

We work with our customers to reduce their carbon emissions and e-waste. By enabling faster and less disruptive refresh cycles, we make it easier for companies to quickly deploy newer, more efficient, and environmentally friendly technology.

At the same time, our remarketing and recycling programs minimise the amount of material entering waste streams. And, our comprehensive, audit-ready reporting helps you manage performance against your ESG targets.

Unmatched offerings with a global reach

Your success is our success. With every interaction, we take the complexity and worry out of managing the ITAD process for enterprises at every scale.

We pride ourselves on offering a unique combination of global reach with a local focus. This meets our customers wherever they do business, now offering ITAD services in more than 30 countries. As one of the largest and most established players in ITAD services, we’re equipped to support your unique requirements.

Workplace ITAM frequently asked questions

Learn how Iron Mountain’s Workplace ITAM can support your business needs.

What is IT asset management (ITAM)?

IT Asset Management (ITAM) involves comprehensive management and tracking of laptops and peripherals throughout their lifecycle, ensuring their proper utilisation, maintenance, upgrades, and appropriate disposal.

Why is ITAM important?

First, it helps organisations maximise the value and utility of their IT assets, ensuring efficient use and reducing unnecessary expenditures on underutilised resources. Second, it enhances security by ensuring that all devices are up-to-date with the latest software patches and security protocols, minimising vulnerabilities. Additionally, ITAM supports compliance with regulatory requirements by maintaining accurate records of asset deployment, usage, and disposal.p>

Effective ITAM also facilitates strategic planning by providing accurate data on asset life cycles, helping organisations make informed decisions about IT investments and refresh cycles. Lastly, by promoting responsible disposal and recycling of IT assets, ITAM contributes to environmental sustainability efforts, aligning with corporate social responsibility goals.

We lease our equipment; can Workplace ITAM still help us?

Yes. Iron Mountain takes care of the entire lease return process, managing asset collection, providing data erasure, verifying equipment condition, and returning the assets to the vendor on your behalf. Our aim is to maximise your leave valuer and help you avoid costly end-of-lease fees and penalties.

I already work with Iron Mountain for IT asset disposition (ITAD); can I add Workplace?

Yes. Adding additional services to your current ITAD service is straightforward. Contact your Iron Mountain ITAD account representative to learn more.

How does Workplace ITAM help my business?

Workplace ITAM offers direct benefits such as maximising the return on investment (ROl) on IT hardware investments; ensuring end-user satisfaction with efficient asset deployment and asset tracking; reducing total cost of ownership by extending asset life and minimising refresh cycles; boosting employee productivity; improving data security; mitigating business risks; and contributing to sustainability efforts through reduction of your organisation's carbon footprint.

Can Iron Mountain help calculate the ROl for my organization when utilising Workplace ITAM?

Yes. We can offer you both directional calculations, utilising industry averages as well as highly specific ROl estimates based on the assumptions and data points you provide from your organisation. You'll gain a clear understanding of tangible and intangible benefits, ensuring a comprehensive view of the value ITAM brings to your organisation.

What sets Iron Mountain's Workplace ITAM solutions apart from others?

Iron Mountain provides an auditable chain of custody for IT assets throughout their lifecycle-from deployment to disposition.

With a strong emphasis on security, more than 90% of Fortune 1000 companies trust us with their critical and sensitive records.

Drawing from more than 70 years of experience in securing data across various industries and countries, you can rely on our end-to-end solutions to safeguard your IT assets and protect the valuable information they contain. We handle everything from asset storage and configuration to deployment and end-of-life management. Ultimately, we manage your IT assets so you can focus on managing your business.

What sets Iron Mountain’s workplace ITAM apart from other hardware asset management services?

Unlike other offerings, Iron Mountain provides an auditable chain of custody for IT assets throughout their lifecycle through end of life.

With a strong emphasis on security, more than 90% of Fortune 1000 companies trust us with their critical and sensitive records. Drawing from more than 70 years of experience in securing data across various industries and countries, you can rely on our end-to-end solution to safeguard your IT assets and protect the valuable information they contain. We handle everything from asset storage and configuration to deployment and end-of-life management. Ultimately, we manage your IT assets so that you can focus on managing your business.

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