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This multinational healthcare organization had very specific RIM workflows and processes.
From medical devices to consumer packaged goods, this multinational organisation develops and produces a broad range of healthcare-related products. Because of this, its everyday workplace operations are vast, complex, and governed by stringent regulatory standards.
For this organisation, having decades of information stored across disparate platforms led to significant operational issues. As a large healthcare entity, the need to securely process and store sensitive information is critical. However, because this organisation was divided into three distinct business segments, each of these areas had its own records and information management (RIM) systems, which resulted in:
These disconnected systems posed significant risks to the organisation and its ability to efficiently serve customers. To elevate its RIM program, this customer needed more reliable, trained, and expert resources that its existing contractors were unable to provide.
To address its RIM challenges, this customer chose to partner with expert records and information management professionals from Iron Mountain. Multiple staff resources from Iron Mountain were put in place to help conduct day-to-day records needs. These dedicated roles include records supervisors, archivists, records analysts, and general support staff who help maintain the customer’s RIM program and eDiscovery processes.
For over 15 years, Iron Mountain has supported this organisation with 25 full-time professionals. In addition to daily support, the customer receives frequent audit support and site closing management throughout North America to ensure RIM policy compliance.
By instituting outside support, this organisation had the opportunity to improve its RIM processes in parallel with everyday operations.
Here are a few of the benefits this customer experienced:
With Iron Mountain Dedicated Professional Staffing, you’ll have trained and screened RIM professionals working alongside you to implement and administer your program. With years of experience in best practices, policy management, and consistent implementation, Iron Mountain can help you achieve a compliant and effective RIM program.