Iron Mountain InSight Digital Experience Platform (DXP)

Solution Guides

Organisations are driving to create a differentiated customer experience, but it’s difficult to do that when you cannot easily access information in disparate systems, legacy applications, and paper-based manual processes.

30 April 20246 mins
Iron Mountain InSight Digital Experience Platform (DXP)

Business challenge

Organisations are driving to create a differentiated customer experience, but it’s difficult to do that when you cannot easily access information in disparate systems, legacy applications, and paper-based manual processes. Lack of data consistency and availability obstructs automation, obscures data-driven insights, reduces employee resources, and complicates compliance reporting along with timely response to audits and legal action.

Impact

Many organisations still rely on manual systems and processes to manage their organisational workflows. These manual processes with a mix of physical and digital documents can cause bottlenecks and delays and make accessing information difficult, especially for hybrid workforces.

Most organisations are subject to multiple data security and privacy regulations, and noncompliance costs average more than $14 million.1 But the cost of achieving compliance isn’t trivial. The labor intensity of document and data management accounts for 94%2 of annual compliance maintenance costs, which can add up to $31 million.3

Leading enterprises view digital transformation as an imperative,4 using technology to extract insights from data that can improve decision- making and provide better customer experience. However, when information is stored on paper, it’s hard to find and can’t be easily accessed or shared. Information silos and the resulting information management inefficiencies impede the ability to effectively connect and use data.

The average organisation uses data from 400 sources to extract business insights, and 90% say it’s challenging to make data available in a consistent format.
Industry factIDG

What if you could

Leverage a unified, automated, and secure platform with comprehensive solutions to access, manage, govern and monetise both physical and digital assets. It’s easy to quickly design, build, and implement solutions to meet unique requirements across multiple industries so you can:

  • Transition physical information to digital and continue to manage the digital information lifecycle.
  • Manage information consistently across channels via a single web-based portal.
  • Reduce compliance time, effort, and costs.

1Association for Information and Image Management, The True Cost of Non-Compliance, June 2022.
2National Bureau of Economic Research, Tracking the Cost of Complying with Government Regulation, February 2023.
3VentureBeat, Data privacy is expensive - here's how to manage costs, October 2022.
4Statista, Priorities for IT technology initiatives in companies worldwide from 2020 to 2023, November 2023.