Iron Mountain intelligent document processing and workflow automation services

Digital business

Intelligent Document Processing and Workflow Automation

Digitise, store, automate, and unlock the power of your data

Quickly access the information you need

Paper is still part of many organizational processes, which slows work down. Even when documents or records are digitized, your employees can waste valuable time manually searching the documents for key data that they need to do their jobs. This challenge only gets exacerbated when documents are used by multiple stakeholders as part of organizational workflows.

Iron Mountain can digitize and classify your documents so you can easily search and access them on a digital platform.

Our digital platform portfolio includes AI-enabled intelligent document processing capabilities to automatically extract select data in documents so you can quickly access the key data you need to take action.

You can create your own automated workflows using the platform’s low code environment or Iron Mountain’s skilled Professional Services team can build them for you to streamline document routing and identify process delays or missing documents.

Learn more about our suite of software as a service (SaaS) solutions designed to drive efficiencies in your organization’s most common processes and address industry-specific challenges.

InSight content services platform

Cross-industry solutions

InSight content services platform

Digital mailroom

Eliminate paper at your front door. Whether you plan on going back to the office, remaining virtual, or a combination, freeing yourself from receiving and distributing physical mail is critical to moving forward.


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Transform your Accounts Payable (AP) processes

Accounts payable solution

Streamline information access, reduce risk, and enhance customer experience through a powerful combination of technology and decades of global expertise in digitizing and classifying bank documents.


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Human Resources solution vs The advancing HR function

Human resources

Manage your full digital employee record by enabling employees and internal business partners to participate in automated workflows with integrations to eSignature and human resources (HR) systems.



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Security and compliance

We take security seriously.

That’s why 95% of Fortune 1000 companies trust Iron Mountain with their critical and sensitive records. We have been securing sensitive data for 70+ years and provide services across a wide range of industries in more than 60 countries.

You can rest easy knowing that your information is safe in our end-to-end solution—from working with you on logistics for digitizing your documents at our scanning centers to auto-routing your digital information to the intended recipient and disposing of your paper documents in the manner you request (securely storing, shredding, or returning it to you).

InSight leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as its enterprise security framework and complies with industry standards, including (but not limited to):

  • HIPAA*
  • FedRAMP/FISMA*
  • GDPR
  • Soc 2 Type II
  • ISO27001

*available through Professional Services

digital concept of laptop, using blue nodes and file paths

Jumpstart your digital transformation

Accelerate your digital transformation journey in just five steps.

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Frequently asked questions

Browse these frequently asked questions and contact us if you’d like to ask your own.

Who can access my documents?

Iron Mountain’s Implementation team meets with your organisation to learn how your organisation wishes to handle documents: by department, floor, individual, etc.

Iron Mountain then sets up your users, user groups and data security rules to ensure that the proper people have access to your information. Post implementation, your administrator users will be able to update your user groups and maintain users.

How does Iron Mountain ensure that only the right users access information?

Data security is paramount to any organisation, and Iron Mountain makes this easy with metadata-based security capabilities. Metadata security rules can be set up by your administrator and assigned to users either at the individual or user group level. This ensures that users are only accessing the information that they should.

Can I use InSight for my documents that have been previously digitised?

Yes, you can easily ingest your digital documents and add index data to help centralise your information.

Ingestion from the following repositories is also supported:

  • Iron Mountain Connect via Image on Demand (IOD)
  • Amazon® Web Services (AWS)
  • Google Cloud
  • Enterprise Content Management (ECM, including but not limited to SharePoint, Alfresco, and OpenText)
  • Google Drive
  • Dropbox
  • Network File Systems (NFS)

…as well as data from tapes, photos, audio, and videos.

What happens to our physical documents that are digitised by Iron Mountain?

You’re able to select from several disposition options for your physical documents:

  • Your physical documents can be returned to you
  • Your physical documents can be stored in an Iron Mountain record centre
  • Your physical can be securely shredded
Are these SaaS solutions scalable?

Yes, these solutions are able to accommodate any number of users and store vast amounts of data in multiple countries.

Is my data recoverable in the event of a disaster?

Your data is stored in the cloud for a length of time that is based on your contract and your organisation’s retention requirements. The InSight customer care team is your main point of contact for disaster recovery assistance.

Why should I choose Iron Mountain?

Unlike other offerings, Iron Mountain provides an auditable chain of custody across physical and digital documents. We take security seriously, that is why 95% of the Fortune 1,000 companies trust Iron Mountain with their critical and sensitive records. We have been securing sensitive data for 70+ years across a wide range of industries in over 60 countries. You can rest easy knowing that your information is safe in our end-to-end solution - from digitisation at our scanning centres to auto-routing your documents to the intended recipient and disposing of your physical documents in the manner you request (securely storing, shredding, or returning them to you).

We make it easy to get started.

By submitting this form I agree that Iron Mountain may process my data in the manner described in Iron Mountain's Privacy Notice. If you agreed to receive marketing emails but subsequently change your mind, you may opt out at any time here.

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