Streamline mail operations and connect data digitally across organisational silos

Physical mail contains vital organisational information, from invoices to legal records. For distributed teams, however, manually managing this mail creates a major headache. It's expensive, error-prone, and a security risk. This not only delays crucial actions on important documents—potentially jeopardising finances and client relationships—but also prevents you from gaining key insights from data needed for essential workflows like mortgage approvals and claims. As your organisation gets bigger, these problems just get magnified, making it tough to scale your operations effectively.

Say goodbye to mail inefficiencies with Iron Mountain Digital Mail. Our software-as-a-service (SaaS)-based solution transforms physical mail into actionable, digital assets, and leverages AI-powered intelligent document processing (IDP) to automate document-centric workflows. In an end-to-end journey, we don’t just scan and hand over the documents. Unlike other solutions that stop there, our approach is truly comprehensive, spanning from physical receipt to disposition and integration into your business outcomes—all with an auditable chain of custody.

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How does Digital Mail work?

Digital Mail is as easy to set up as it is to use. Our complete end-to-end solution handles everything from mail pickup to disposition, all with an auditable chain of custody.

• Mail redirection & pickup – After redirecting your mail to a designated postal service location, Iron Mountain securely collects and transports it
• Digitisation & storage – Your mail is digitised by our vetted, extensively trained employees and stored in our secure cloud platform, Iron Mountain InSight platform.
• Classification & routing – Iron Mountain Digital Mail identifies and classifies document types and extracts key metadata to drive intelligent routing rules. Mail is auto-routed to recipients or workflows based on your business rules. You can request additional custom keywords to enhance accuracy.
• Exception processing – To further reduce manual intervention, AI agents learn from human decisions to refine exception-handling rules and manage similar scenarios independently.
• Secure role-based permissions – Digital mail is encrypted at rest and in transit across a secure network. Role-based permissions allow only authorised users to view and share mail. Users can search and access digitised mail in our secure cloud platform.
• Lifecycle management – We offer flexible disposition options for your physical and digital assets, including storage, securely shredding, or returning digitised mail back to you.