End-User Devices

Get the most out of your employee devices

Iron Mountain’s comprehensive asset lifecycle management services for end-user devices offer IT departments a secure and consistent solution for managing and extending the life of existing corporate devices, as well as ensuring compliant and sustainable IT asset disposition (ITAD) at the end-of-life.

As a global leader in asset lifecycle management, Iron Mountain delivers hardware asset management and ITAD solutions designed for how you work today—and supports how you will transform your business tomorrow. Our services and solutions create business efficiencies that allow you to focus on IT and less on logistics.

Plan

As we develop a service plan that accomplishes your desired asset lifecycle management strategy, we will also ensure we are meeting your requirements for technology integrations, project management, and reporting.

• API integrations:
  Our tech integration ensures a streamlined workflow within your existing systems, improving the asset management experience for client administrators through frictionless case management, logistics scheduling, inventory management, dashboards, reporting, and workflow automations.

• Audit-ready reporting:
  Our on-demand reporting ensures you have easy access to inventory reports, audit reports, settlement reports, certificates of destruction (CODs), and sustainability reports that include metrics like e-waste diversion, materials recovered, and CO2 reduction.

Configure & deploy

From storage to configuration and logistics, we ensure your assets are available when you need them and how you need them, while ensuring an on-time arrival.

• Inventory management:
  Our inventory management services, including asset receiving, tagging, tracking, and storage, ensure that your IT investment is well-managed and available for deployment when you need it.

Asset tagging enables precise tracking through serialised labels, RFID tags, or barcodes. Comprehensive inventory management systems record each asset's status, location, and user allocation, while legal holds may be placed on assets as needed for compliance purposes.

Periodic audits are conducted to verify inventory accuracy and ensure policy adherence, mitigating the risk of loss or misappropriation of assets.

• Configuration:
  When it’s time for deployment, our configuration services, which include imaging and kitting of end-user devices, allow for the custom installation of operating systems, applications, and security protocols tailored to your requirements, as well as the bundling of requested peripherals.
• Deployment:
  Our reliable logistics, complete with impact-resistant packing and proof of delivery (POD), ensure on-time delivery of employee hardware ready for immediate use.

We also offer a managed deployment service that includes installation of laptops, desktops, and peripherals at the workstation, ideal for corporate office locations. Units are set up and powered on to ensure proper functioning, and all packaging materials are disposed of upon completion.

Maintain

With maintenance and upgrade services, we can extend the life and maximise the usage of your current end-user hardware inventory.

• Warranty repairs:
  When warrantied devices are in need of repair, our vendor-agnostic In-Warranty Return Management service streamlines the repair process and leverages your warranty terms to reduce repair costs.
  When it comes to HP devices, we are a "Silver Certified" HP Authorised Service Provider offering professional technical service and hardware repair for HP warranty and non-warranty service issues, for both business and consumer needs.
• Break/fix repairs:
  For out-of-warranty devices, we offer general break/fix repair services to resolve functional issues and restore the device back to working order without comprehensive refurbishment.
• Upgrades:
  Our upgrade services help extend the life of the asset and include: RAM (memory), storage (hard disk drives/solid state drives), wireless network cards and graphics cards
• Field support & staff augmentation:
  Sometimes our customers need additional experienced and qualified staff to extend their existing capability during projects. Our field support and staff augmentation services commit dedicated onsite engineers for a fixed term under the functional management of the client. Resources are experienced professionals with local presence and at minimum Level 2 in either Service Desk, Desktop and/or Network technologies.

Redeploy & reuse

At Iron Mountain we prioritise reuse whenever possible, benefitting our customers’ bottom line and the environment. We take pride in offering the broadest range of reuse options on the market.

• Device collection:
  From full-service decommissioning and packing of assets to onsite scanning and reliable pickups, Iron Mountain protects and collects your corporate IT devices – even from a remote workforce – and gets them to our facilities for expert processing.
• Audit, testing & grading:
  Upon arrival at our facilities, we assess, evaluate and categorise IT assets to determine their condition and functionality, helping us determine the reuse or resale potential of the asset. We provide serialised settlement and audit reports for every job completed.
• Data sanitisation:
  Every data-bearing asset identified for reuse is thoroughly wiped using an ADISA-certified, NIST 800-88 compliant data sanitisation platform. A certificate of sanitisation is provided for every sanitised asset.
• Refurbishment:
  If the asset is intended to be reused, it goes through a refurbishment process including cleaning, minor repairs, cosmetic upgrades, and, at times, complex rebuilds. Once it has reached its refurbished state, it is re-imaged, tested, certified and appropriately packaged for its next use.
• Redeployment:
  After refurbishment, some clients wish to add these devices back to their active inventory, to be sent out as loaners or for full-time use. Our redeployment services help you extend the life of your existing assets and maximise the ROI on those investments.
• Remarketing:
  Another option for refurbished devices is the resale of the device or components in the secondary market – offering value recovery back to your organisation.
• Secure destruction & e-waste recycling:
  For the physical destruction of data-bearing assets, we offer onsite or offsite shredding or degaussing of storage media. All physically destroyed media is accompanied by a certificate of destruction (COD). Physically shredded media and hardware of no residual value are separated into commodities and sent to R2 or e-Stewards-certified recyclers to be reintroduced into the supply chain, reducing the need for extracting raw materials from the earth.

Centralised management

Our API integration into your existing ITSM platform, including ServiceNow, supports scale and ease of use providing centralised management and visibility of your IT assets, including ordering, tracking and reporting capabilities. These capabilities are also available through our own Secure Management System (SMS) portal for customers not requiring an integration.