Intelligent document processing and workflow automation
Digitize | Store | Automate | Unlock
Quickly access the information you need
Paper is still part of many organizational processes, which slows work down. Even when documents or records are digitized, your employees can waste valuable time manually searching the documents for key data that they need to do their jobs. This challenge only gets exacerbated when documents are used by multiple stakeholders as part of organizational workflows.
Iron Mountain can digitize and classify your documents so you can easily search and access them on a digital platform. Our digital platform portfolio includes AI-enabled intelligent document processing capabilities to automatically extract select data in documents so you can quickly access the key data you need to take action. You can create your own automated workflows using the platform’s low code environment or Iron Mountain’s skilled Professional Services team can build them for you to streamline document routing and identify process delays or missing documents.
Learn more about our suite of software as a service (SaaS) solutions designed to drive efficiencies in your organization’s most common processes and address industry-specific challenges.
Eliminate paper at your front door. Whether you plan on going back to the office, remaining virtual, or a combination, freeing yourself from receiving and distributing physical mail is critical to move forward.
Accounts payable solution
Streamline information access, reduce risk, and enhance customer experience through a powerful combination of technology and decades of global expertise in digitizing and classifying bank documents.
Manage your full digital employee record by enabling employees and internal business partners to participate in automated workflows with integrations to eSignature and HR systems.
Become a paperless bank branch. Streamline information access, reduce risk, and enhance customer experience through a powerful combination of technology and decades of global expertise in digitizing and classifying bank documents.
Maintain energy compliance with a large and evolving set of regulations by getting information where and when you need it, while maintaining data security.
Advance your healthcare digital transformation through digitization, workflow automation, and secure access to your organization’s most relevant data. Enable stronger operational and clinical decision-making, while improving patient care.
In healthcare, patient data is the primary source of truth for decisions through all the stages of care delivery and insurance payor process.
Achieve faster and more accurate claims processing through digitization, intelligent document processing, and workflow automation. Leverage technology to quickly analyze documentation provided for claims, assess damages, and make decisions faster.
Mortgages and loans
Leverage Iron Mountain’s expertise in intelligent document processing for mortgages. Accelerate your digital transformation by capturing, classifying, indexing, enriching, and visualizing your mortgage and loan data regardless of format, physical or digital.
Mortgage post-closing process
Declining mortgage origination revenue is driving operational cost reductions and third-party outsourcing
Transform access to government records and delivery of citizen services through digitization and workflow automation technology. Manage information growth and increase operational efficiency with streamlined processes.
Customer success storiesView More Resources
Claims processing made simple with digital mailroom
As one of the most highly regulated industries, insurance and paperwork go hand in hand. Learn how a top US insurance provider handled the mix of physical and digital claims coming in and managed to improve process time and the customer experience, all while reducing cost.
Iron Mountain InSight is a global information management and content services platform designed to help manage and add structure to your organization’s unstructured content, such as documents, audio, videos, and photos. The platform leverages intelligent document processing technology to aggregate and connect physical and digital information, extracting key metadata out of documents and automating document-centric workflows to help you get to relevant information faster.
Click on the boxes below to learn about key capabilities.
Leverage our best-in-class digitization technology to quickly turn your physical documents, microfilm, or microfiche into digital. Our global footprint enables a consistent approach to your scanning requirements.
We can help you prioritize and achieve your goals, ranging from large-scale backfile conversion to day-forward scanning programs. You can even have your inbound physical mail redirected to our secure facilities, and our team of experts will receive, open, and scan your mail.
From a simple storage repository with basic search and retrieve access, to more complex information management needs, this flexible platform can scale with your information management challenges.
Whether your information needs to be digitized or is already in a digital format, it is stored in this secure platform for easy access. All files are encrypted, and role-based permissions enable authorized users to access documents 24/7, with integration to multiple content and data systems throughout your organization, including a line of business applications:
- Enterprise Resource Planning (ERP) systems
- Enterprise Content Management (ECM) systems
- Content Services Platforms (CSP)
- On-premise and cloud-based file shares
Iron Mountain offers a wide range of business process management (BPM) and operational workflow expertise combined with intelligent document processing tools that use technology and techniques such as:
- Optical character recognition (OCR)
- Artificial intelligence (AI)
- Machine learning (ML)
- Robust exception processing
Automated workflows are built out based on key metadata to enable streamlined document routing, review, and better business decisions.
You’ll also have the ability to access updated records retention rules and apply them systematically to relevant documents leveraging platform integration to the Iron Mountain® Policy Center solution.
Unlock the hidden value of your content wherever it resides through modern, artificial intelligence (AI)-infused content-driven applications and federated search capabilities across all of your organization’s repositories.
Using the power of the platform, relevant metadata is extracted, classified, and categorized into a streamlined interface to enable better decision making. Dashboards provide a visual display of data and metrics for powerful insights.
Security and compliance
We take security seriously. That’s why 95% of Fortune 1000 companies trust Iron Mountain with their critical and sensitive records. We have been securing sensitive data for 70+ years and provide services across a wide range of industries in more than 60 countries.
You can rest easy knowing that your information is safe in our end-to-end solution—from working with you on logistics for digitizing your documents at our scanning centers to auto-routing your digital information to the intended recipient and disposing of your paper documents in the manner you request (securely storing, shredding, or returning it to you).
InSight leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as its enterprise security framework and complies with industry standards, including (but not limited to):
- Soc 2 Type II
*available through Professional Services
Frequently asked questions
Browse these frequently asked questions and contact us if you’d like to ask your own.
Who can access my documents?
Iron Mountain’s Implementation team meets with your organization to learn how your organization wishes to handle documents: by department, floor, individual, etc.
Iron Mountain then sets up your users, user groups and data security rules to ensure that the proper people have access to your information. Post implementation, your administrator users will be able to update your user groups and maintain users.
How does Iron Mountain ensure that only the right users access information?
Data security is paramount to any organization, and Iron Mountain makes this easy with metadata-based security capabilities. Metadata security rules can be set up by your administrator and assigned to users either at the individual or user group level. This ensures that users are only accessing the information that they should.
Can I use InSight for my documents that have been previously digitized?
Yes, you can easily ingest your digital documents and add index data to help centralize your information.
Ingestion from the following repositories is also supported:
- Iron Mountain Connect via Image on Demand (IOD)
- Amazon® Web Services (AWS)
- Google Cloud
- Enterprise Content Management (ECM, including but not limited to SharePoint, Alfresco, and OpenText)
- Google Drive
- Network File Systems (NFS)
…as well as data from tapes, photos, audio, and videos.
What happens to our physical documents that are digitized by Iron Mountain?
You’re able to select from several disposition options for your physical documents:
- Your physical documents can be returned to you
- Your physical documents can be stored in an Iron Mountain record center
- Your physical can be securely shredded
Are these SaaS solutions scalable?
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