Customer support 24/7
Our customer support and information center can help provide you with the quickest answers to your questions, or feel free to contact us at your convenience
Customer information center
Support by service
Records Management & Shred
Iron Mountain’s website now includes our Customer Support Center, a support hub that makes it easy to find the answers to your account questions.
The Customer Support Center can help you:
- Save time — no wait time on the phone
- Get answers to your questions in real-time, 24/7/365
- Review our dynamic Frequently Asked Questions (FAQ’s)
- Chat now with an agent through our Live Chat feature
- Submit a request for assistance
Service specific FAQs coming soon. For now, check out how some of our other services work
See how it works
24-hour support for Iron Mountain customers
Whether you have been an Iron Mountain Data Center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24 hours a day across the globe.
Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.
North America (NA)
Email: imdcsupport@ironmountain.com
Phone: 833-IRM-COLO (833-476-2656)
Submit a ticket: https://imdc.service-now.com
Europe (EMEA)
Email: emea.imdcsupport@ironmountain.com
DE Phone: +49-698-0884518
ES Phone: +34-9194-94225
NL Phone: +31-20-5320859
UK Phone: +44-203-868-4035
Submit a ticket: https://imdc.service-now.com
Asia Pacific (APAC)
Email: apac.imdcsupport@ironmountain.com
IN Phone: 000-8000-503817
SG Phone: +65-3157-6839
Submit a ticket: https://imdc.service-now.com
Hollywood, CA
(5:00 AM – 7:00 PM PT)
Moonachie and Little Falls, NJ
(8:00 AM – 9:00 PM ET)
Nashville, TN
(7:00 AM - 8:00 PM CT)
After hours contacts
Phone number
E-mail address
Service specific FAQs coming soon. For now, check out how some of our other services work.
24-Hour Support for Iron Cloud Customers
Our goal is to provide every Iron Mountain Iron Cloud customer with responsive, professional service 24-hours a day. Please use the below contacts to reach us.
North America (NA)
Email: ironcloud.support@ironmountain.com
Phone: 1-800-934-3453
Submit a ticket: For any non-critical issue, mail ironcloud.support@ironmountain.com and include IronCloud (as one word) in the Subject line to expedite assistance.
For any critical issue, please call 1-800-934-3453, when prompted ask for "Technical Support" and once transferred/prompted, select option 2 for Cloud Technical Support.
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