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Intelligent document processing and workflow automation

Digital Mailroom Solution

Digitise and accelerate your mailroom management processes

Why digitise your mailroom management processes

In today’s digital age, organisations are constantly seeking ways to optimise business processes and reduce reliance on paper-based information. However, managing large volumes of inbound paper-based mail continues to be a core part of many operational processes. With the rise of hybrid work in Singapore, traditional paper-based information poses a challenge for a distributed workforce that needs secure, timely access to mail regardless of location.

Traditional mailroom management relies on manual systems and processes that are labour intensive and prone to human error, compromising information security, compliance requirements, and work efficiency. As organisations consider downsising and/or optimising real estate space, they need to streamline operations and connect data across business silos. This is where Iron Mountain digital mailroom services come in.

Digitise and automate your mailroom workflows with Iron Mountain digital mailroom service

Enhance productivity with Digital Mailroom solutions

Iron Mountain Digital Mailroom solution is a software as a service (SaaS) offering that enables you to enhance operational efficiency by digitising physical mail and processing email automatically to provide secure access and retrieval for your employees, automating document-centric processes, and connecting your data across platforms.

Key business impacts of outsourcing to a digital mailroom include:

  • Convert your mail from physical to digital with auditable chain of custody
  • Provide access to and receipt of mail in a secure repository anytime, anywhere to authorised users through role-based permissions you own and manage
  • Create opportunity for automation and collaboration of document-centric processes
  • Gain operational insights and drive efficiency by connecting data across business silos
  • Reduce your physical footprint and related real estate expenditures
  • Consolidate vendors by utilising an end-to-end solution
  • Ensure compliance with regulatory guidelines

Digital Mailroom solution
  • 60–70%

    Of labour is spent on mail sorting
    (Source: Mailing Systems Technology magazine)

  • 75%

    Of organisations report issues with getting the right information to the right person
    (Source: AIIM report, Implementing a Digital Workforce)

What is a Digital Mailroom?

A digital mailroom is a system that automates the processing of physical mail and email. Physical mails are scanned and made available electronically, then undergo a similar process as emails, where they are sorted and auto-routed to the intended recipient(s), then stored in a secure repository that can be accessed remotely by authorised personnels. Digital mailroom solutions include features such as audit trails for tracking mail movement, secure access to digital mail, and the ability to automate document-centric processes.

By outsourcing to digital mailroom services, organisations can centralise their mailroom management processes, cut the time and manpower required for mail processing, and free up physical space for higher-value activities. Being able to access documents remotely and track mail in real-time also improves accountability and visibility, helping organisations provide timely and efficient mail delivery to recipients and stay compliant with data protection regulations.

Iron Mountain Digital Mailroom is a comprehensive mailroom management solution that supports organisations from document scanning and automated mail classification and routing, to secure digital and physical storage and/or destruction.

How does a Digital Mailroom work?

Iron Mountain Digital Mailroom solution is as easy to set up as it is to use.

  1. After you instruct the postal service to redirect your mail, Iron Mountain will pick up the mail and transport it to our secure scanning facilities. Your physical mail never leaves Iron Mountain’s chain of custody.
  2. Iron Mountain experts scan and automatically capture keywords for your mail so the digitised copies can be auto-routed to the intended recipient. You have the option to request additional keywords relevant to your organisation to be captured.
  3. You control who the final recipient is through exception processing.
  4. Your electronic information will be encrypted at rest and during transmission across a secure network.
  5. You can search and access digitised mail in our secure information management and content services platform, Iron Mountain InSight®.
  6. Role-based permissions that you own and manage ensure only authorised users can view and share mail.
  7. Iron Mountain can help you with disposing of your physical mail by storing, securely shredding, or returning it to you
How Iron Mountain digital mailroom works

Security and compliance

We take security seriously, that’s why 95% of the Fortune 1,000 companies trust Iron Mountain with their critical and sensitive records. We have been securing sensitive data for 70+ years and provide services across a wide range of industries in over 60 countries. You can rest easy knowing that your information is safe in our end-to-end solution - from picking up your rerouted paper mail in our secure trucks for digitisation at our scanning centers to auto-routing your mail to the intended recipient and disposing of your paper mail in the manner you request (securely storing, shredding, or returning mail to you).

Your digital documents are stored in Iron Mountain InSight®, an information management and content services platform, that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as our enterprise security framework. Iron Mountain InSight® complies with industry standards including but not limited to:

  • GDPR
  • Soc 2 Type II
  • ISO27001

Learn more about the security of Iron Mountain InSight®

Features and benefits

Iron Mountain Digital Mailroom solution enables you to: 
Secure cloud portal

Automate mailroom workflows for improved collaboration

Employee collaboration is easier with automated workflows built out based on key data. Exception processing allows you to control who can view and share stored digital documents.
Secure cloud portal

Connect data across platforms

Integration with existing business systems such as email, Salesforce and Microsoft Office suite allows you to connect data across platforms and business silos, feed into downstream processes and drive efficiency in your organisation. You can even apply document retention rules to your documents through an available integration with Iron Mountain Policy Centre solution.
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Convert physical mail to digital

Leverage Iron Mountain scanning experts, processes and infrastructure to convert your inbound physical mail to digital through our extensive network of imaging centres with an auditable chain of custody. Our 75+ global supercentres allow us to quickly scale and meet your specific location requirements.
Secure cloud portal

Manage entire Lifecycle of your mail

Once your physical mail has been digitised, we can help you with disposition. Options include returning mail to you, storing mail in an Iron Mountain Records Centre, or securely shredding mail.
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Securely access and store your information

Your digital documents are stored in Iron Mountain InSight®, an information management and content services platform that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as its enterprise security framework. Your electronic information will be encrypted at rest, and during transmission across a secure network with access restricted by encryption keys that you own & manage. Role-based permissions enable authorised users to access the information that they need 24/7.
Secure cloud portal

Unlock insights into your operational efficiency

Simplify decision making with dashboards that provide a visual display of data and metrics for you to interpret key information like routing accuracy, average time to delivery, volume of mail, and more.

Mailroom modernisation: evolve with your organisation’s needs

For businesses, paper-based correspondence has always been predominant and reliable. Like clockwork, mail comes in and mail goes out. But all that incoming documentation needs timely and efficient distribution, acknowledgement, and action.

Click on the boxes below to learn more about the three types of mailrooms and how you can modernise yours.

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Traditional Mailroom

Physical manual processes

Traditional Mailroom

The traditional mailroom is the entry point for large volumes of inbound physical mail that requires back-office operations to sort and distribute. This can result in:

  • Delayed employee productivity to sort and deliver mail to the right person across departments
  • Poor customer experience
  • Potential compliance and regulatory ramifications
  • Loss of sensitive information
  • Greater challenges supporting a remote workforce
Digitized mail and routing

Digital Mailroom

Digitized mail and routing

Digital Mailroom

Digital mailrooms with smart routing backed by content services platform (CSP) which includes:

  • Scanning and digitisation of physical mail for web and mobile access
  • Content management
  • Search and retrieve functionality
  • Optical character recognition (OCR) capabilities
  • Extraction of metadata for efficient search
  • Collaboration
  • Validation and review
  • User access rules and routing
  • Audit tracking for improved compliance
Intelligent mailroom

Intelligent Mailroom

Automated mail processing, metadata extraction, and workflows

Intelligent Mailroom

Intelligent mailrooms offer all the benefits of a digital mailroom through intelligent document processing (IDP), which includes:

  • Information governance
  • Intelligent metadata extraction and enrichment
  • Classification with AI/ML
  • Workflow automation
  • Federated multi-repository
  • Analytics

Frequently asked questions

We’ve got your back with answers to some of our frequently asked financial services questions

How does Iron Mountain make sure that mail is routed to the correct recipients?

Each user is assigned to a user group, and user groups combine with data security rules to ensure that mail is properly routed to the correct people. Iron Mountain’s Implementation team ensures that the proper roles and security are in place for your organisation to maintain data security and privacy.

Who can access my mail?

Iron Mountain’s Implementation team meets with your organisation to learn how your organisation wishes to handle mail: by department, floor, individual, etc.

Iron Mountain then sets up your users, user groups and data security rules to ensure that the proper people have access to the mail. Many organisations also have an administrator who can update this hierarchy if, for example, you are out of office, and need your mail temporarily rerouted.

What happens to our mail after it’s digitised?

You are able to select from several disposition options for your physical mail:

  • Your physical mail is returned to you
  • Your physical mail is stored in an Iron Mountain record center 
  • Your physical mail is shredded

We make it easy to get started.

By submitting this form I agree that Iron Mountain may process my data as described in Iron Mountain's privacy policy.

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