Founded in 2011, the Iron Mountain Customer Advisory Board (CAB) brings together leaders of information management and governance with Iron Mountain executives to discuss crucial topics shaping the future of the industry. This peer exchange explores best practices, trends and opportunities within the evolving digital transformation landscape, examining issues such as risk controls, data privacy and mining data for business value.
A key output of this collaboration is the creation of a series of practical guides that draw on the shared experience and insights of the board to tackle some of the industry’s most challenging and pervasive topics. They’re offered below.
Managing Data, Records, and Information
In today’s world, the word “data” is a catchall that includes what Information Management professionals know as distinct entities: records, data, and information. While the lines between them are blurred, it is vital that we understand the difference to ensure compliant, secure, and efficient control over, and use of, an organization’s records and data.
This practical guide’s ultimate purpose is to foster conversations between those providing technical capabilities, namely IT teams, and the organization’s users and information managers.
A Practical Guide to Destruction
The destruction of physical and electronic records is essential in adhering to internal, industry and legislative standards and regulations. But how do you ensure a consistent, repeatable, legally defensible process for destruction across your organization?
Use this guide as a starting point for the development of processes and procedures for the destruction of physical and electronic records. However, as this guide builds upon the recommendations in the Event-Based Retention Guide, we advise you to familiarize yourself with the contents of that publication before continuing with this one.
Event-Based Retention
As information volumes grow, organizations must ensure the removal of unneeded records and data without compromising legally defensible disposition practices. Event-based retention, a process in which the disposition of records is linked to the occurrence of a particular trigger event such as an account closure or employee separation rather than an arbitrary, time-based deadline, is a leading strategy for doing so.
Use this guide as an introduction to events-based retention and for establishing a consistent, repeatable and legally defensible disposition process at your organization.
Top Tips for Managing Metadata for Better Access to Your Records
The benefits of metadata—that is data about data—are enormous. Metadata can help locate information on physical and electronic records quickly and easily, determine how information should be managed and inform when records are nearing the end of their retention period.
Use this guide as an introduction to metadata and for establishing a metadata standard at your organization.
Records and Information Management Risk Control Framework
The improper management and control of information can lead to regulatory fines, sanctions, brand reputation damage and loss of customer trust. To protect themselves, organizations must be proactive in designing a risk mitigation and control methodology that accounts for information at every stage of its lifecycle — from creation to secure disposal.
Use this guide as an introduction to managing information-related risk effectively and for developing a risk-rating system for assessing your organization’s current information management framework.
A Practical Guide for Information Governance
Information volumes have exploded. Without a way to store, manage and access it all, compliance is all but impossible—not to mention customer relationship management, information risk management, knowledge worker collaboration, employee and customer mobility, data mining, big data, enterprise search and data and content analytics. Enter information governance.
Use this guide as an introduction to developing and implementing improved information management and governance processes and practices.
Performance Indicators for Records and Information Management and Information Governance
Why measure the effectiveness of an information management program? When performance indicators are set up properly, they offer insight into your program’s efficiency and a means to quickly identify potential compliance or information risks.
Use this guide as an introduction to the KPIs used by large organizations to manage records and information programs and for establishing or refining your organization's approach.
Contact Iron Mountain
Our Customer Support section can help provide you with the quickest answers to your questions, or feel free to contact us at your convenience.
Contact Iron Mountain
Our Customer Support section can help provide you with the quickest answers to your questions, or feel free to contact us at your convenience.