Iron Mountain Customer Advisory Board -Women working | Iron Mountain

Iron Mountain Customer Advisory Board

Practical experience, guidance and insights from leaders in information management and governance.

Founded in 2011, the Iron Mountain Customer Advisory Board (CAB) brings together leaders of information management and governance with Iron Mountain executives to discuss crucial topics shaping the future of the industry. This peer exchange explores best practices, trends and opportunities within the evolving digital transformation landscape, examining issues such as risk controls, data privacy and mining data for business value.

A key output of this collaboration is the creation of a series of practical guides that draw on the shared experience and insights of the board to tackle some of the industry’s most challenging and pervasive topics. They’re offered below.

A Practical Guide To Destruction- Employee pushing shredding bin | Iron Mountain

A Practical Guide to Destruction

The destruction of physical and electronic records is essential in adhering to internal, industry and legislative standards and regulations. But how do you ensure a consistent, repeatable, legally defensible process for destruction across your organization?

Use this guide as a starting point for the development of processes and procedures for the destruction of physical and electronic records. However, as this guide builds upon the recommendations in the Event-Based Retention Guide, we advise you to familiarize yourself with the contents of that publication before continuing with this one.

Event-Based Retention -Woman Smiling | Iron Mountain

Event-Based Retention

As information volumes grow, organizations must ensure the removal of unneeded records and data without compromising legally defensible disposition practices. Event-based retention, a process in which the disposition of records is linked to the occurrence of a particular trigger event such as an account closure or employee separation rather than an arbitrary, time-based deadline, is a leading strategy for doing so.

Use this guide as an introduction to events-based retention and for establishing a consistent, repeatable and legally defensible disposition process at your organization.

 Top Tips On Managing Metadata For Better Access To Your Records- Team Working | Iron Mountain

Top Tips for Managing Metadata for Better Access to Your Records

The benefits of metadata—that is data about data—are enormous. Metadata can help locate information on physical and electronic records quickly and easily, determine how information should be managed and inform when records are nearing the end of their retention period.

Use this guide as an introduction to metadata and for establishing a metadata standard at your organization.



 Records And Information Management Risk Control Framework  - Team Discussion | Iron Mountain

Records and Information Management Risk Control Framework

The improper management and control of information can lead to regulatory fines, sanctions, brand reputation damage and loss of customer trust. To protect themselves, organizations must be proactive in designing a risk mitigation and control methodology that accounts for information at every stage of its lifecycle — from creation to secure disposal.

Use this guide as an introduction to managing information-related risk effectively and for developing a risk-rating system for assessing your organization’s current information management framework.

 A Practical Guide To Information Governance- Meeting | Iron Mountain

A Practical Guide for Information Governance

Information volumes have exploded. Without a way to store, manage and access it all, compliance is all but impossible—not to mention customer relationship management, information risk management, knowledge worker collaboration, employee and customer mobility, data mining, big data, enterprise search and data and content analytics. Enter information governance.

Use this guide as an introduction to developing and implementing improved information management and governance processes and practices.


A Records and Information Manager's Guide to Assessing Performance Risk for Financial Services -Team Discussion | Iron Mountain

Performance Indicators for Records and Information Management and Information Governance

Why measure the effectiveness of an information management program? When performance indicators are set up properly, they offer insight into your program’s efficiency and a means to quickly identify potential compliance or information risks.

Use this guide as an introduction to the KPIs used by large organizations to manage records and information programs and for establishing or refining your organization's approach.



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