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Siloed records management practices transformed to improve global operations and save cost.
Five well-established pharmaceutical companies needed to create global information governance frameworks to improve operations and reduce costs. Legislation covering regulatory compliance vary based on country, state, and local governments. With over 80 countries enacting privacy laws and more than 14,000 regulations governing life science practices in effect, information governance on a global scale is no small task.
Issues, both political and procedural, surfaced when requests were made to prove compliance with unfamiliar regulations. Directors responsible for records management and information governance knew the work required ongoing team support and collaboration, despite frequent changes to corporate structure.
By targeting higher risk facilities, the information governance teams were able to define governance frameworks and create management policies that could be applied globally and updated to reflect changing regulations.
As Policy Center deployments expanded to other regional facilities, local staff worked with their records management team to adapt templates and ensure special needs were addressed.
Not only did the five global businesses realize the benefits of having full visibility into their records management, but they also significantly enhanced their ability to demonstrate and defend compliance through:
In the end, Iron Mountain's Policy Center platform has become central to each company's global governance program and transformed their international records management practices.