Why Software As A Service (SaaS) Providers Recommend Using Third-Party Apps Or Services

Why Software as a Service (SaaS) Providers Recommend Using Third-Party Apps or Services

Overview

All too often, businesses who are using SaaS applications believe that their data is safe because it is in the cloud. However, the Shared Responsibility Model doesn’t protect your data. Similar to when data was stored on-premises, your data is your responsibility. In the cloud, you are still susceptible to human error, outages and cyber threats. Moreover, even though SaaS providers have a high availability rate for their services, they are not liable for any disruption or data loss you may suffer as a result. That’s one of the many reasons why SaaS vendors recommend using a third-party service to back up your business critical data.

Who is responsible for securing your data under the shared responsibility model?

Simply put, SaaS providers are responsible for securing the infrastructure and the applications that the data resides in and the customer is responsible for the data itself. The chart gives a more in-depth look at where a SaaS provider’s responsibility typically stops and where yours begins.

Shared responsibility model

Iron Mountain and Carbonite: better together

Unfortunately, SaaS providers cannot protect you from data loss due to malicious intent, outages, sync errors, hackers or malware. When you add human error and more security incidents in the mix, you have a significant cybersecurity gap that can cause business-critical data loss.

These providers offer powerful platforms; however, many lack daily backup and archiving processes. Native options to restore deleted items are cumbersome, time-bound and destructive because they overwrite existing data. Furthermore, once your data has been deleted from the recycle bin, manually or automatically, it’s permanently gone — which is painful from both a data loss and compliance perspective.

Iron Mountain and Carbonite eliminates this by removing both technical and time constraints. Whether you need to restore an item granularly or an entire site restore, Iron Mountain Cloud-to-Cloud Backup powered by Carbonite is faster, easier and more reliable than relying on the SaaS provider’s native capabilities.

Limitations of SaaS provider’s native capabilities

• If retention policies are not set, you can only recover deleted items from the past 30 days.
• If an active file is deleted, all versions are deleted as well. File versions are not isolated recovery points.
• Recovering from a litigation hold is possible, but there isn’t a way to run a granular search.

With Iron Mountain Cloud-to-Cloud backup powered by Carbonite, you can:

• Automate backups of Microsoft 365, Google, Salesforce, Box and Dropbox.
• Get fast, flexible and granular restoration of items, mailboxes or sites.
• Easily recover data with point-in-time recovery.
• Browse daily snapshots and run searches.
• Feel more secure with full redundancy.
• Store more with unlimited storage and retention.
• Reduce headaches with Carbonite’s Phenomenal Support®.