Customer support 24/7
Our customer support and information center can help provide you with the quickest answers to your questions, or feel free to contact us at your convenience
Complaints and recognition
Customer information center
Customer support center
Support by service
Records management and shred
Iron Mountain’s website now includes our Customer Support Center, a support hub that makes it easy to find the answers to your account questions.
The Customer Support Center can help you:
- Save time — no wait time on the phone
- Get answers to your questions in real-time, 24/7/365
- Review our dynamic Frequently Asked Questions (FAQ’s)
- Chat now with an agent through our Live Chat feature
- Submit a request for assistance
24-hour support for Iron Mountain customers
Whether you have been an Iron Mountain Data Center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24 hours a day across the globe.
Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.
24-hour support for Iron Cloud customers
Our goal is to provide every Iron Mountain Iron Cloud customer with responsive, professional service 24-hours a day. Please do not contact Iron Cloud Support if your issue is related to Records Management & Shred, Data Backup, and Recovery or Data Centers and Colocation. Use the tabs provided on this page to locate support and contact information for those services.
Please use the below contacts to reach us.
North America (NA)
Submit a ticket: For any non-critical issue, mail firstname.lastname@example.org and include IronCloud (as one word) in the Subject line to expedite assistance.
Use the details provided on this page to locate support and contact information for services for Digital Solutions - Onbase, DRC.
For any critical issue, please call 1-800-934-3453 when prompted ask for "Technical Support".
For OnBase Technical support For any non-critical issue, please e-mail askcustomerService@ironmountain.com and include OnBase in the subject line.