Digital Mailroom Solution

It's time to address your mail
Digital Mailroom

Digital Mailroom Solution

It's time to address your mail
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Leaders like you have been trying to remove, or at least reduce, paper-based information from business processes. But it’s impossible to remove paper from your workplace when paper-based mail keeps coming and continues to be a core part of your operational processes. Access to paper-based mail is an even bigger challenge when you have a distributed workforce that needs secure timely access to their mail regardless of their location.

Traditional mailrooms rely on manual systems and processes that are labour intensive and prone to human error. As organisations consider downsizing and/or optimising real estate space, they need to streamline operations and connect data across business silos. Iron Mountain can help.

Transform Your Mailroom

Iron Mountain Digital Mailroom solution is a software as a service (SaaS) offering that enables you to enhance operational efficiency by digitising physical mail to provide secure access and retrieval for your employees, automating document-centric processes, and connecting your data across platforms.

  • Convert your mail from physical to digital with auditable chain of custody
  • Provide access to and receipt of mail in a secure repository anytime, anywhere to authorised users through role-based permissions you own and manage
  • Create opportunity for automation and collaboration of document-centric processes
  • Gain operational insights and drive efficiency by connecting data across business silos
  • Reduce your physical footprint and related real estate expenditures
  • Consolidate vendors by utilising an end-to-end solution
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How It Works

Iron Mountain Digital Mailroom solution is as easy to set up as it is to use.

  1. After you instruct the postal service to redirect your mail, Iron Mountain will pick up the mail and transport it to our secure scanning facilities. Your physical mail never leaves Iron Mountain’s chain of custody.
  2. Iron Mountain experts scan and automatically capture keywords for your mail so the digitised copies can be auto-routed to the intended recipient. You have the option to request additional keywords relevant to your organisation to be captured.
  3. You control who the final recipient is through exception processing.
  4. Your electronic information will be encrypted at rest and during transmission across a secure network.
  5. You can search and access digitised mail in our secure information management and content services platform, Iron Mountain Insight®
  6. Role-based permissions that you own and manage ensure only authorised users can view and share mail.
  7. Iron Mountain can help you with disposing of your physical mail by storing, securely shredding, or returning it to you.
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Security and Compliance

We take security seriously, that’s why 95% of the Fortune 1,000 companies trust Iron Mountain with their critical and sensitive records. We have been securing sensitive data for 70+ years and provide services across a wide range of industries in over 60 countries. You can rest easy knowing that your information is safe in our end-to-end solution - from picking up your rerouted paper mail in our secure trucks for digitisation at our scanning centres to auto-routing your mail to the intended recipient and disposing of your paper mail in the manner you request (securely storing, shredding, or returning mail to you).

Your digital documents are stored in Iron Mountain InSight®, an information management and content services platform, that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as our enterprise security framework. Iron Mountain InSight® complies with industry standards including but not limited to:

  • GDPR
  • Soc 2 Type II
  • And ISO27001

Learn more about the security of Iron Mountain InSight®


Iron Mountain Digital Mailroom solution is a software as a service (SaaS) offering that allows organisations to access critical physical mail. This solution enables you to:


Digitise Your Mail

Leverage Iron Mountain scanning experts, processes and infrastructure to convert your inbound physical mail to digital through our extensive network of imaging centres with an auditable chain of custody. Our 75+ global supercentres allow us to quickly scale and meet your specific location requirements.

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Securely Access and Store Your Information

Your digital documents are stored in Iron Mountain InSight®, an information management and content services platform that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as its enterprise security framework. Your electronic information will be encrypted at rest, and during transmission across a secure network with access restricted by encryption keys that you own & manage. Role-based permissions enable authorised users to access the information that they need 24/7.

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Automate Mailroom Workflows for Improved Collaboration

Employee collaboration is easier with automated workflows built out based on key data. Exception processing allows you to control who can view and share stored digital documents.

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Unlock Insights Into Your Operational Efficiency

Simplify decision making with dashboards that provide a visual display of data and metrics for you to interpret key information like routing accuracy, average time to delivery, volume of mail, and more.

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Connect Data Across Platforms

Integration with existing business systems such as email, Salesforce and Microsoft Office suite allows you to connect data across platforms and business silos, feed into downstream processes and drive efficiency in your organisation. You can even apply document retention rules to your documents through an available integration with Iron Mountain Policy Centre solution.


Manage Entire Lifecycle of Your Mail

Once your physical mail has been digitised, we can help you with disposition. Options include returning mail to you, storing mail in an Iron Mountain Records Centre, or securely shredding mail.


For businesses, paper-based correspondence has always been predominant and reliable. Like clockwork, mail comes in and mail goes out. But all that incoming documentation needs timely and efficient distribution, acknowledgement, and action.

Click on the boxes below to learn more about the three types of mailrooms and how you can modernise yours.

Digital mailroom tranditional

The traditional mailroom is the entry point for large volumes of inbound physical mail that requires back-office operations to sort and distribute. This can result in:

  • Delayed employee productivity to sort and deliver mail to the right person across departments
  • Poor customer experience
  • Potential compliance and regulatory ramifications
  • Loss of sensitive information
  • Greater challenges supporting a remote workforce
Digital mailroom digital

Digital mailrooms work through intelligent document processing (IDP), which includes:

  • Scanning and digitisation of physical mail for web and mobile access
  • Extraction of metadata for efficient search
  • Validation and review
  • Classification with AI/ML
  • User access rules and routing
  • Audit tracking for improved compliance
Digital mailroom intelligent

Intelligent mailrooms offer all the benefits of a digital mailroom through a content services platform (CSP), which includes:

  • Content management
  • Information governance
  • Intelligent metadata extraction and enrichment
  • Search and retrieve functionality
  • Collaboration
  • Workflow automation
  • Federated multi-repository
  • Optical character recognition (OCR) capabilities

Frequently Asked Questions

Each user is assigned to a user group, and user groups combine with data security rules to ensure that mail is properly routed to the correct people. Iron Mountain’s Implementation team ensures that the proper roles and security are in place for your organisation to maintain data security and privacy.

Iron Mountain’s Implementation team meets with your organisation to learn how your organisation wishes to handle mail: by department, floor, individual, etc.

Iron Mountain then sets up your users, user groups and data security rules to ensure that the proper people have access to the mail. Many organisations also have an administrator who can update this hierarchy if, for example, you are out of office, and need your mail temporarily rerouted.

You are able to select from several disposition options for your physical mail:

  • Your physical mail is returned to you
  • Your physical mail is stored in an Iron Mountain record centre
  • Your physical mail is shredded


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Additional Services We Provide

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Workflow Automation

Workflow automation eliminates the administrative tedium – provides time for higher-value work, faster processing and increased accuracy.

Iron Mountain Clean Start

Iron Mountain Clean Start® can help you navigate today’s changing workplace requirements, from dedensifying and reconfiguring the office for social distancing to office closures or moving to a more digital way of working.

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Records and Media Storage

Securely store your physical and electronic records, media tapes, vital records and other assets offsite, with easy access when needed.


Secure Shredding Services

Destroy your paper-based records, plastics and electronic media in a compliant, safe and cost-effective way.

Contact Iron Mountain

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Contact Iron Mountain