Automate mailroom workflows for improved collaboration
Employee collaboration is easier with automated workflows built out based on key data. Exception processing allows you to control who can view and share stored digital documents.
Intelligent document processing and workflow automation
Digital Mailroom solution
It’s time to address your mail
Digital Mailroom solution
- 60–70%
Of labor is spent on mail sorting
(Source: Mailing Systems Technology magazine) - 75%
Of organizations report issues with getting the right information to the right person
(Source: AIIM report, Implementing a Digital Workforce)
How does a digital mailroom work?
Iron Mountain Digital Mailroom solution is as easy to set up as it is to use.
- After you instruct the postal service to redirect your mail, Iron Mountain will pick up the mail and transport it to our secure scanning facilities. Your physical mail never leaves Iron Mountain’s chain of custody.
- Iron Mountain experts scan and automatically capture keywords for your mail so the digitized copies can be auto-routed to the intended recipient. You have the option to request additional keywords relevant to your organization to be captured.
- You control who the final recipient is through exception processing.
- Your electronic information will be encrypted at rest and during transmission across a secure network.
- You can search and access digitized mail in our secure information management and content services platform, Iron Mountain InSight®.
- Role-based permissions that you own and manage ensure only authorised users can view and share mail.
- Iron Mountain can help you with disposing of your physical mail by storing, securely shredding, or returning it to you.
Features and benefits
Iron Mountain Digital Mailroom solution enables you to:
Convert physical mail to digital
Leverage Iron Mountain scanning experts, processes and infrastructure to convert your inbound physical mail to digital through our extensive network of imaging centers with an auditable chain of custody. Our 75+ global supercenters allow us to quickly scale and meet your specific location requirements.
Securely access and store your information
Your digital documents are stored in Iron Mountain InSight®, an information management and content services platform that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as its enterprise security framework. Your electronic information will be encrypted at rest, and during transmission across a secure network with access restricted by encryption keys that you own and manage. Role-based permissions enable authorised users to access the information that they need 24/7.
Connect data across platforms
Integration with existing business systems such as email, Salesforce, and Microsoft Office suite allows you to connect data across platforms and business silos, feed into downstream processes and drive efficiency in your organization. You can even apply document retention rules to your documents through an available integration with Iron Mountain Policy Center solution.
Manage the entire lifecycle of your mail
Once your physical mail has been digitized, we can help you with disposition. Options include returning mail to you, storing mail in an Iron Mountain Record Center, or securely shredding mail.
Unlock insights into your operational efficiency
Simplify decision making with dashboards that provide a visual display of data and metrics for you to interpret key information like routing accuracy, average time to delivery, volume of mail, and more.
Customer success stories
Mailroom modernization: evolve with your organization’s needs
For businesses, paper-based correspondence has always been predominant and reliable. Like clockwork, mail comes in and mail goes out. But all that incoming documentation needs timely and efficient distribution, acknowledgement, and action.
Traditional mailroom
Physical manual processes
Traditional mailroom
The traditional mailroom is the entry point for large volumes of inbound physical mail that requires back-office operations to sort and distribute. This can result in:
- Delayed employee productivity to sort and deliver mail to the right person across departments
- Poor customer experience
- Potential compliance and regulatory ramifications
- Loss of sensitive information
- Greater challenges supporting a remote workforce
Digital mailroom
Digitized mail and routing
Digital mailroom
Digital mailrooms work through intelligent document processing (IDP), which includes:
- Scanning and digitization of physical mail for web and mobile access
- Extraction of metadata for efficient search
- Validation and review
- Classification with artificial intelligence (AI) and machine learning (ML)
- User access rules and routing
- Audit tracking for improved compliance
Intelligent mailroom
Automated mail processing, metadata extraction, and workflows
Intelligent mailroom
Intelligent mailrooms offer all the benefits of a digital mailroom through a content services platform (CSP), which includes:
- Content management
- Information governance
- Intelligent metadata extraction and enrichment
- Search and retrieve functionality
- Collaboration
- Workflow automation
- Federated multi-repository
- Optical character recognition (OCR) capabilities
Related resources
View More ResourcesView More Resources
Digital Mailroom plays a prominent role in these industries:
Public Sector
Lead the way in records management, storage, shredding, and digitization of data
Digital mailroom in healthcare: committing to eliminating physical snail mail
I previously wrote an article in 2019 discussing health information exchange (HIE) and how it can play a big role in integrated care.
Digital Mailroom: accelerating business transformation
Digitizing the mortgage mailroom
Frequently asked questions
We’ve got your back with answers to some of our frequently asked Digital Mailroom questions.
How does Iron Mountain make sure that mail is routed to the correct recipients?
Each user is assigned to a user group, and user groups combine with data security rules to ensure that mail is properly routed to the correct people. Iron Mountain’s Implementation team ensures that the proper roles and security are in place for your organization to maintain data security and privacy.
Who can access my mail?
Iron Mountain’s implementation team meets with your organization to learn how you wish to handle mail: by department, floor, individual, etc.
Iron Mountain then sets up your users, user groups, and data security rules to ensure that the proper people have access to the mail. Many organizations also have an administrator who can update this hierarchy if, for example, you are out of office and need your mail temporarily rerouted.
What happens to our mail after it’s digitized?
You’re able to select from several disposition options for your physical mail:
- Your physical mail is returned to you
- Your physical mail is stored in an Iron Mountain Record Center
- Your physical mail is shredded
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