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Intelligent document processing and workflow automation

Digital Mailroom solution

It’s time to address your mail

Streamline mail operations and connect data digitally across organizational silos

We know that leaders like you try to remove—or at least reduce—paper-based information from business processes. But it’s impossible to remove paper from your workplace when paper-based mail keeps coming and continues to be a core part of your operational processes.

Access to paper-based mail is an even bigger challenge when you have a distributed workforce that needs secure timely access to their mail regardless of their location.

Traditional mailrooms rely on manual systems and processes that are labor intensive and prone to human error. As organizations consider downsizing and/or optimizing real estate space, they need to streamline operations and connect data across business silos. Iron Mountain can help.

Digitize and automate your mailroom workflows with Iron Mountain Digital Mailroom service

Transform your mailroom

Iron Mountain Digital Mailroom solution is a software as a service (SaaS) offering that enables you to enhance operational efficiency by digitizing physical mail to provide secure access and retrieval for your employees, automating document-centric processes, and connecting your data across platforms.

  • Convert your mail from physical to digital with an auditable chain of custody
  • Provide access to and receipt of mail in a secure repository anytime, anywhere, to authorised users through role-based permissions that you own and manage
  • Create opportunities for automation and collaboration of document-centric processes
  • Gain operational insights and drive efficiency by connecting data across business silos
  • Reduce your physical footprint and related real estate expenditures
  • Consolidate vendors by utilising an end-to-end solution
Iron Mountain Digital Mailroom solution


Take a closer look at digital mailroom for government

  • 60–70%

    Of labor is spent on mail sorting
    (Source: Mailing Systems Technology magazine)

  • 75%

    Of organizations report issues with getting the right information to the right person
    (Source: AIIM report, Implementing a Digital Workforce)

How does a digital mailroom work?

Iron Mountain Digital Mailroom solution is as easy to set up as it is to use.

  • After you instruct the postal service to redirect your mail, Iron Mountain will pick up the mail and transport it to our secure scanning facilities. Your physical mail never leaves Iron Mountain’s chain of custody.
  • Iron Mountain experts scan and automatically capture keywords for your mail so the digitized copies can be auto-routed to the intended recipient. You have the option to request additional keywords relevant to your organization to be captured.
  • You control who the final recipient is through exception processing.
  • Your electronic information will be encrypted at rest and during transmission across a secure network.
  • You can search and access digitized mail in our secure information management and content services platform, Iron Mountain InSight®.
  • Role-based permissions that you own and manage ensure only authorised users can view and share mail.
  • Iron Mountain can help you with disposing of your physical mail by storing, securely shredding, or returning it to you.
How Iron Mountain digital mailroom works
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Transform your mailroom with security and compliance

Rest easy; your information is safe with us.

We take security seriously. That’s why 95% of Fortune 1000 companies trust Iron Mountain with their critical and sensitive records. We’ve been securing sensitive data for more than 70 years, and provide services across a wide range of industries in more than 60 countries.

From picking up your rerouted paper mail in our secure trucks for digitization at our scanning centers, to auto-routing your mail to intended recipients, and disposing of your paper mail in the manner you request (securely storing, shredding, or returning mail to you), your documents are secure with Iron Mountain.

That’s because they’re digitally stored in Iron Mountain InSight®, an information management and content services platform that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as our enterprise security framework. Iron Mountain InSight complies with industry standards including (but not limited to):

  • GDPR
  • Soc 2 Type II
  • ISO27001

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Features and benefits

Iron Mountain Digital Mailroom solution enables you to:
Automate icon

Automate mailroom workflows for improved collaboration

Employee collaboration is easier with automated workflows built out based on key data. Exception processing allows you to control who can view and share stored digital documents.
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Convert physical mail to digital

Leverage Iron Mountain scanning experts, processes and infrastructure to convert your inbound physical mail to digital through our extensive network of imaging centers with an auditable chain of custody. Our 75+ global supercenters allow us to quickly scale and meet your specific location requirements.
Secure cloud portal

Securely access and store your information

Your digital documents are stored in Iron Mountain InSight®, an information management and content services platform that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as its enterprise security framework. Your electronic information will be encrypted at rest, and during transmission across a secure network with access restricted by encryption keys that you own and manage. Role-based permissions enable authorised users to access the information that they need 24/7.
Read more
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Connect data across platforms

Integration with existing business systems such as email, Salesforce, and Microsoft Office suite allows you to connect data across platforms and business silos, feed into downstream processes and drive efficiency in your organization. You can even apply document retention rules to your documents through an available integration with Iron Mountain Policy Center solution.
Policy center solution
Manage the entire lifecycle of your mail

Manage the entire lifecycle of your mail

Once your physical mail has been digitized, we can help you with disposition. Options include returning mail to you, storing mail in an Iron Mountain Record Center, or securely shredding mail.
Secure shredding
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Unlock insights into your operational efficiency

Simplify decision making with dashboards that provide a visual display of data and metrics for you to interpret key information like routing accuracy, average time to delivery, volume of mail, and more.

Mailroom modernization: evolve with your organization’s needs

For businesses, paper-based correspondence has always been predominant and reliable. Like clockwork, mail comes in and mail goes out. But all that incoming documentation needs timely and efficient distribution, acknowledgement, and action.

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Traditional mailroom

Physical manual processes
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Traditional mailroom

The traditional mailroom is the entry point for large volumes of inbound physical mail that requires back-office operations to sort and distribute. This can result in:

  • Delayed employee productivity to sort and deliver mail to the right person across departments
  • Poor customer experience
  • Potential compliance and regulatory ramifications
  • Loss of sensitive information
  • Greater challenges supporting a remote workforce
Digitized mail and routing

Digital mailroom

Digitized mail and routing
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Digital mailroom

Digital mailrooms work through intelligent document processing (IDP), which includes:

  • Scanning and digitization of physical mail for web and mobile access
  • Extraction of metadata for efficient search
  • Validation and review
  • Classification with artificial intelligence (AI) and machine learning (ML)
  • User access rules and routing
  • Audit tracking for improved compliance
Intelligent mailroom

Intelligent mailroom

Automated mail processing, metadata extraction, and workflows
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Intelligent mailroom

Intelligent mailrooms offer all the benefits of a digital mailroom through a content services platform (CSP), which includes:

  • Content management
  • Information governance
  • Intelligent metadata extraction and enrichment
  • Search and retrieve functionality
  • Collaboration
  • Workflow automation
  • Federated multi-repository
  • Optical character recognition (OCR) capabilities

Frequently asked questions

We’ve got your back with answers to some of our frequently asked Digital Mailroom questions.

How does Iron Mountain make sure that mail is routed to the correct recipients?

Each user is assigned to a user group, and user groups combine with data security rules to ensure that mail is properly routed to the correct people. Iron Mountain’s Implementation team ensures that the proper roles and security are in place for your organization to maintain data security and privacy.

Who can access my mail?

Iron Mountain’s implementation team meets with your organization to learn how you wish to handle mail: by department, floor, individual, etc.

Iron Mountain then sets up your users, user groups, and data security rules to ensure that the proper people have access to the mail. Many organizations also have an administrator who can update this hierarchy if, for example, you are out of office and need your mail temporarily rerouted.

What happens to our mail after it’s digitized?

You’re able to select from several disposition options for your physical mail:

  • Your physical mail is returned to you
  • Your physical mail is stored in an Iron Mountain Record Center
  • Your physical mail is shredded 

We make it easy to get started.

By submitting this form I agree that Iron Mountain may process my data as described in Iron Mountain's privacy policy.

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